Isabella Salazar
Palmdale,CA
Summary
Provided efficient patient care while attending High Desert Medical College. Dynamic Claims Customer Service Representative with a proven track record at High Desert Medical Group, enhancing customer satisfaction through effective claim processing and exceptional problem-solving skills.
Overview
1
1
year of professional experience
Work History
Claims Customer Service Representative
High Desert Medical Group
01.2021 - 10.2021
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
Sales Associate
The Home Depot
05.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate - Vocational Nursing
High Desert Medical College
Lancaster, CAHigh School Diploma -
Knight High School
Palmdale, CA05.2020
Skills
- Data entry proficiency
- Patient care
- Customer education
- Claim processing
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizing and prioritizing work
Accomplishments
• CPR certified with American Heart Association
• Employee of the month at Home Depot
Timeline
Claims Customer Service Representative
High Desert Medical Group
01.2021 - 10.2021
Sales Associate
The Home Depot
05.2020 - 01.2021
Certificate - Vocational Nursing
High Desert Medical College
High School Diploma -
Knight High School
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