ISABELLA SANCHEZ
Clarksville,TN
Summary
Compassionate and results-driven professional with 6+ years of cross-functional experience, currently transitioning into the healthcare field with a focus on case management, patient intake, and discharge planning. Proven ability to manage complex workflows, coordinate across departments, and support vulnerable populations. Passionate about delivering person-centered care and improving patient outcomes through empathy, efficiency, and organization.
Overview
5
5
years of professional experience
Work History
Mental Health Associate
Oak Plains Academy
12.2024 - Current
- Collaborate with clinical staff to support behavioral care plans and assist with intake and discharge processes.
- Deliver daily direct care to 16 residents at a time and supervise adolescent psychiatric residents in a therapeutic setting.
- Maintain accurate documentation of patient behavior, progress, and incidents in compliance with HIPAA.
Account Manager
RateSpecial Interactive
03.2023 - Current
- Acted as primary liaison for clients, managing onboarding, communication, and campaign execution.
- Developed strategic relationships that emphasized client satisfaction, issue resolution, and follow-up.
- Skills in customer coordination and onboarding directly align with patient case management and referral processes.
Product Marketing Specialist
Lone Wolf Technologies
10.2020 - 03.2023
- Led projects involving cross-departmental coordination, detailed reporting, and long-term client engagement.
- Applied organizational and interpersonal skills in managing complex data workflows—transferable to case tracking and discharge planning in healthcare.
Education
Bachelor of Science - Social Work
Arizona State University
Tempe, AZ2027
Associate Degree - Communication
Southwestern College
San Diego, CA05.2019
Skills
- Patient Intake & Discharge Coordination
- Interdisciplinary Team Collaboration
- Behavioral Health Support
- Crisis Intervention
- Project & Time Management
- Strong Verbal & Written Communication
- Incident Documentation Care Planning Support Crisis De-escalation
- Data collection
- Analytical and critical thinking
Timeline
Mental Health Associate
Oak Plains Academy
12.2024 - Current
Account Manager
RateSpecial Interactive
03.2023 - Current
Product Marketing Specialist
Lone Wolf Technologies
10.2020 - 03.2023
Bachelor of Science - Social Work
Arizona State University
Associate Degree - Communication
Southwestern College
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