Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Santana

Miami,FL

Summary

Proven Customer Service Representative at Handy Home, adept in conflict resolution and data management, enhanced customer loyalty through empathetic engagement and effective problem-solving. Skilled in building relationships and streamlining processes, significantly improving service delivery. Showcases active listening and analytical prowess, driving positive outcomes in high-stress scenarios.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Handy Home
02.2021 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.

Education

Dade Prep Academy
Miami, FL

Skills

  • Customer service
  • Active listening
  • Analytical Problem-Solving
  • Efficient Data Management
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Conflict Resolution Expertise
  • Scheduling
  • Receiving support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Handy Home
02.2021 - 12.2023

Dade Prep Academy

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Isabella Santana