Isabella Santino
Middletown,NJ
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server, Bartender, and Host
Woody's Ocean Grille
01.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Ice Cream Shop KeyHolder and Scoopers
Nicholas Creamery
03.2022 - 10.2023
- Marked down clearance items and relocated merchandise to proper store areas.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Dealt with money, cash drawers, safes and other transactions
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Bachelor of Arts - Human Resource Management
Rutgers University
New Brunswick, NJ05-2027
High School Diploma -
Middletown High School North
Middletown, NJ06-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Hospitality service expertise
- Memory retention
- Cash Handling Accuracy
- Training and mentoring
- Decision-making capabilities
Timeline
Server, Bartender, and Host
Woody's Ocean Grille
01.2024 - Current
Ice Cream Shop KeyHolder and Scoopers
Nicholas Creamery
03.2022 - 10.2023
Bachelor of Arts - Human Resource Management
Rutgers University
High School Diploma -
Middletown High School North
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