Maggie Murphy
Louisville,KY
Summary
Professional and dependable worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server, Bartender, Host
Steak and Bourbon
07.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Manager and Line Chef
Zoes Kitchen
10.2016 - 07.2021
- Completed store opening and closing procedures
- Handling cash and credit card payments
- Oversaw cash handling procedures, ensuring accuracy
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
Education
BBA - Business Administration, Minor in Marketing
University of Louisville
01.2025
Associate of Arts -
Jefferson Community And Technical College
07.2024
High School Diploma -
Ballard High School
05.2017
Skills
- Exceptional customer service
- Cash handling
- Cleanliness standards
- Guest engagement
- Strong work ethic
- Service prioritization
- Suggestive selling
- Relationship management
Timeline
Server, Bartender, Host
Steak and Bourbon
07.2021 - Current
Shift Manager and Line Chef
Zoes Kitchen
10.2016 - 07.2021
High School Diploma -
Ballard High School
BBA - Business Administration, Minor in Marketing
University of Louisville
Associate of Arts -
Jefferson Community And Technical College
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