Isabella Schirmer
Lexington,KY
Summary
Dedicated front desk professional with expertise in customer service, scheduling, and team support. Proven ability to enhance daily operations and resolve customer inquiries effectively.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk
D-BAT Lexington
Lexington, KY
03.2025 - Current
- Greet athletes, families, and customers while providing excellent customer service in a fast-paced environment
- Schedule private lessons, team practices, and batting cage rentals while managing daily bookings
- Answer phone calls and assist customers with memberships, pricing, and facility information
- Handle point-of-sale transactions, membership sales, and pro shop purchases accurately
- Open and close the facility as a trusted keyholder, securing the building
- Assist with organizing schedules and supporting instructors to ensure smooth daily operations
- Maintain a clean, organized, and professional facility environment
- Help train and support front desk staff while resolving customer concerns professionally
Swim Instructor
Goldfish Swim School
Lexington, KY
04.2024 - 12.2024
- Taught swim lessons to children of various ages and skill levels in a safe, positive environment
- Communicated with parents regarding student progress, lesson goals, and safety procedures
- Maintained strong attention to safety while supervising swimmers and enforcing pool rules
- Worked collaboratively with coworkers to manage class schedules and keep lessons running smoothly
- Demonstrated patience, leadership, and strong communication skills while working with children and families
- Assisted with customer service and front desk responsibilities when needed
- Monitored student progress and provided personalized feedback to enhance skill development.
Lifeguard
Bluegrass Pool Management
Lexington, KY
06.2021 - 09.2022
- Monitored pool areas to ensure the safety of all swimmers and guests
- Responded quickly and professionally to emergencies and safety concerns
- Enforced pool rules and maintained a safe, organized environment
- Demonstrated strong attention to detail and situational awareness in a fast-paced setting
- Assisted with opening and closing duties, cleaning, and maintaining pool areas
- Communicated effectively with coworkers, parents, and guests to provide excellent customer service
- Worked collaboratively with team members to ensure smooth daily operations and swimmer safety
Education
BBA - Marketing
University of Kentucky
Lexington, KY05.2028
High School Diploma -
Paul Laurence Dunbar
Lexington, KY05.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer Service
- Leadership & Team Support
- Scheduling & Organization
- Communication Skills
- Sales & Membership Promotion
- Multitasking
- Cash Handling & POS Systems
- Time Management
- Problem-Solving
- Microsoft Office & Google Workspace
Certification
- First Aid/CPR Certified
Timeline
Front Desk
D-BAT Lexington
03.2025 - Current
Swim Instructor
Goldfish Swim School
04.2024 - 12.2024
Lifeguard
Bluegrass Pool Management
06.2021 - 09.2022
BBA - Marketing
University of Kentucky
High School Diploma -
Paul Laurence Dunbar