Isabella Shade
St. Petersburg,FL
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
2
2
years of professional experience
Work History
General AirBnb Manager
Made In The Shade
Martinsburg, WV
08.2023 - 08.2025
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Main contact for all customers.
- Inspected and supervised all AirBnbs before customers were scheduled to arrive.
Host
Tastebuds
Clear Brook, VA
10.2024 - 07.2025
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of customers.
- Managed reservation systems, optimizing table turnover and enhancing guest satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery and accurate orders.
- Trained new hosts on customer service protocols and operational procedures.
- Handled guest inquiries and concerns, resolving issues promptly to maintain positive experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Crew Member
Jersey Mike's Subs
Martinsburg, WV
12.2023 - 08.2024
- Provided excellent customer service by accurately taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted team in preparing food items according to safety and quality standards.
- Operated kitchen equipment efficiently to support timely meal preparation.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash register transactions accurately while maintaining customer satisfaction.
- Adapted quickly to changing tasks and priorities in fast-paced environment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Science - Marince Science
Eckerd College
St. Petersburg, FL05-2029
High School Diploma -
Musselman High School
Inwood, WV05-2025
Skills
- Customer service
- Time management
- Decision-making
- Complex Problem-solving
- Team leadership
- Clear communication
- Inventory management
- Positive attitude
- Attention to detail
- Organizational skills
Timeline
Host
Tastebuds
10.2024 - 07.2025
Crew Member
Jersey Mike's Subs
12.2023 - 08.2024
General AirBnb Manager
Made In The Shade
08.2023 - 08.2025
Bachelor of Science - Marince Science
Eckerd College
High School Diploma -
Musselman High School