Isabella Sleenhof
Summary
Dynamic business development leader with a strong focus on expanding market presence through strategic partnerships and effective sales outreach. Proven success in executing high-volume event logistics, resulting in increased client satisfaction and revenue generation.
Overview
6
6
years of professional experience
Work History
Business Development Supervisor
Sun Diego Charter
San Diego, USA
10.2025 - Current
- Developed and maintained relationships with hotels, venues, sports organizations, and corporate clients to generate new business opportunities.
- Conducted weekly sales outreach to local hospitality partners, building referral networks across San Diego County.
- Contributed to partnership outreach efforts through proactive prospecting, follow-up communication, and relationship management.
- Prepared proposals and communicated trip details while providing ongoing client support during booking and execution.
- Supported successful execution of high-volume group transportation operations by collaborating with dispatch and operations teams.
- Coordinated transportation logistics for conventions, corporate groups, sports teams, and private charter events.
- Represented company at networking events, trade shows, and industry functions to enhance brand visibility and partnerships.
Guest Service Agent
San Diego Mission Bay Resort
San Diego, USA
08.2024 - 09.2025
- Coordinated guest itineraries, including room blocks, special events, and VIP arrangements for high-volume resort operations.
- Upsold premium packages and elevated guest experiences through personalized service and effective communication.
- Managed last-minute operational changes while maintaining strong guest satisfaction at front desk.
- Partnered with sales and events teams to prepare group arrival lists and ensure venue readiness.
- Developed a guest resolution training program to improve service efficiency across resort operations.
- Conducted sustainability analysis projects to support operational goals and enhance overall effectiveness.
Administrative Assistant
East Brentwood Children's Academy
05.2021 - 01.2023
- Coordinated scheduling for classroom activities, staff meetings, and school events.
- Enhanced communication with over 20 families through organized meeting scheduling.
- Managed daily communications between parents and staff
- Organized educational materials and resources to support teachers and students.
Front Counter Manager
Moe's Barbeque
05.2020 - 01.2021
- Managed front-of-house operations and customer service for 200+ guests, ensuring smooth service and customer satisfaction.
- Coordinated catering operations and team efforts to enhance service efficiency and execution.
- Oversaw cash handling and daily financial reconciliations.
Education
Bachelor of Science - Hospitality & Tourism Management
San Diego State University
San Diego, CA05-2025
Study Abroad Program - Entrepreneurship, Venture Creation & International Marketing Strategies
Universitat Autònoma de Barcelona
Barcelona, Spain06-2024
Skills
- Business development
- B2B sales strategies
- Sales forecasting
- Market research
- Partnership development
- Relationship management
- Excel expertise
- Office Suite proficiency
- Opera PMS & Coach Manager
- Hospitality connections
Projects
- Stagecoach Festival Marketing Plan, Developed a festival marketing strategy focused on sponsorship activation, audience engagement, and brand partnerships.
- Anaheim Ducks Marketing Strategy Analysis, Analyzed fan engagement, sponsorship integration, and event operations within a professional sports venue.
- Aztec Shops Dining Experience Vision Project, Developed operational and guest experience recommendations focused on sustainability and service efficiency.
Timeline
Business Development Supervisor
Sun Diego Charter
10.2025 - Current
Guest Service Agent
San Diego Mission Bay Resort
08.2024 - 09.2025
Administrative Assistant
East Brentwood Children's Academy
05.2021 - 01.2023
Front Counter Manager
Moe's Barbeque
05.2020 - 01.2021
Bachelor of Science - Hospitality & Tourism Management
San Diego State University
Study Abroad Program - Entrepreneurship, Venture Creation & International Marketing Strategies
Universitat Autònoma de Barcelona