Isabella Stankovics
Scottsdale
Summary
Adaptable and enterprising shift lead with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Nekter Juice Bar Shift Lead
Nekter Juice Bar Inc.
10.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Server Shift Leader
Byond Yogurt
01.2022 - 07.2022
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised shop solo. Taking care of store and customers on my own.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Pinnacle Highschool
Phoenix, AZ05.2022
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Workplace Safety
- Staff Motivation
- Positive Attitude
Timeline
Nekter Juice Bar Shift Lead
Nekter Juice Bar Inc.
10.2022 - Current
Server Shift Leader
Byond Yogurt
01.2022 - 07.2022
High School Diploma -
Pinnacle Highschool
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