Summary
Overview
Work History
Education
Skills
Websites
Languages
Skill Summary
Volunteer Experience
Certification
Timeline
Generic

Isabella Tonazzi

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waiter/Barista/Food Runner

Farmers Daughter
04.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow with over 25 people waiting.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent customer service, successfully increasing referrals and walk-in business.

Runner/Waiter

Hop Lounge
08.2022 - 01.2023
  • Managed ordering station with over 100 customers per shift
  • Food runner, waiter, and busser
  • Completed opening and closing financial statements
  • Greeted everyone with a smile, made conversation and made connections and friendships with the regulars.

Barista

Mavens Market
05.2022 - 07.2022
  • Communicated and connected with customers when working the cash register & taking orders.
  • Barista, prep cook, and grill cook
  • Completed all opening and closing shift duties.

Store Associate

Valbruna Clothing Store
01.2021 - 05.2021
  • Manage and assist customers with product knowledge and information
  • Used selling techniques to increase revenue
  • Customized store appearance daily
  • Customer service (on the phone and in person)
  • Restocking and managing inventory
  • Completed daily reports and bank deposit statements.

Store Associate

Mangiare Food Store
11.2020 - 05.2021
  • Managed customers and assisted with product information and background
  • Received ordered deliveries, updated inventory, worked alone

Hospitality Associate

Valbruna Inn
- 01.2021
  • Front desk, welcoming customers, serving, busting, barista, and
  • Set up and organized opening and closing duties regularly
  • Managed over 20 guests during check-in
  • Planned travel and daily itinerary for guests.
  • Assisted and answered questions in multiple languages.

Education

Hospitality Management -

Montana State University
Bozeman, Montana
05.2025

Skills

  • Order Management
  • Guest Relations Management
  • High-Volume Dining
  • Food Safety Understanding
  • Front-Of-House Display Creation
  • Accurate Money Handling
  • Sales Techniques
  • Menu Memorization
  • Tableside Service
  • Bar Terminology & Knowledge
  • Relationship Management
  • Order Accuracy
  • Dining Area Maintenance
  • Service Prioritization

Languages

English
Spanish
Italian

Skill Summary

  • Restocked store daily
  • Sociability
  • Completed/updated inventory
  • Attention to detail
  • Experience in opening and closing shifts
  • Planning and Organizing
  • Check out customers efficiently
  • Experienced in photography composition and editing
  • Flexibility
  • Manages problems or complaints efficiently and effectively
  • Follow up on tasks done and previous conversations
  • Familiar with various POS systems

Volunteer Experience

  • Mission Trip, Tijuana, Mexico, Student Shoulder to Shoulder, Researched deportees, refugees, and other cases prior to going. When in Tijuana; communicated and connected with struggling community members, general upkeep at the border of the US and Mexico, and Visited refugee and detainee camps to have conversations and learn about their experiences.
  • Mission & Teaching Trip, Arusha, Tanzania, Children's Global Alliance, Fundraised the money for the trip, practiced and trained in monthly meetings for a year prior to the trip. When in Tanzania; created lesson plans, problem solved with initiative leaders, and taught multiple subjects to Elementary School students. Visited students' homes to gain a deeper connection.
  • Befrienders - Bozeman, MT, connects volunteers with the elder community where I engage in companionship, emotional support, and social interactions with seniors to combat isolation and loneliness.

Certification

  • ServSafe License - 2023-2026
  • TIPS License - 2023-2026

Timeline

Waiter/Barista/Food Runner

Farmers Daughter
04.2023 - Current

Runner/Waiter

Hop Lounge
08.2022 - 01.2023

Barista

Mavens Market
05.2022 - 07.2022

Store Associate

Valbruna Clothing Store
01.2021 - 05.2021

Store Associate

Mangiare Food Store
11.2020 - 05.2021

Hospitality Associate

Valbruna Inn
- 01.2021

Hospitality Management -

Montana State University
Isabella Tonazzi