Isabella Treacy
Troy,MO
Summary
Hardworking and passionate job seeker, motivated to secure a position to expand my knowledge and skills in customer service and support. Eager and ready to help achieve company goals and integrate high-standard values into the workplace.
Overview
8
8
years of professional experience
Work History
Remote Claims Representative
Farmers Insurance Agency
04.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Server
Texas Roadhouse
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
Hairstylist
Refine Beauty
04.2022 - 09.2023
- Elevated client satisfaction by providing personalized haircuts, styling, and color services.
- Expanded salon revenue by upselling products and additional treatments during appointments.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
Server
Amerisports
03.2021 - 07.2023
- Amplified customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Server, Trainer
Olive Garden
03.2019 - 03.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
Culver's
03.2017 - 03.2019
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Increased customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, providing positive team atmosphere that encouraged growth and development.
- Completed cash and credit card transactions accurately using POS software.
Education
Esthetics
The Salon Professional Academy
St. Charles, MO05.2022
Cosmetology
The Salon Professional Academy
St. Charles, MO08.2021
GED -
Saint Charles Community College
Cottleville, MO06.2019
Skills
- Leadership
- Verbal and written communication
- Time manageable
- Customer service
- Active listening
- Computer literate:
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
References
References available upon request.
Timeline
Remote Claims Representative
Farmers Insurance Agency
04.2024 - Current
Server
Texas Roadhouse
09.2023 - Current
Hairstylist
Refine Beauty
04.2022 - 09.2023
Server
Amerisports
03.2021 - 07.2023
Server, Trainer
Olive Garden
03.2019 - 03.2021
Shift Leader
Culver's
03.2017 - 03.2019
Esthetics
The Salon Professional Academy
Cosmetology
The Salon Professional Academy
GED -
Saint Charles Community College
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