Isabella Triay
Pleasant Grove
Summary
Dynamic professional with over five years in supervisory roles. Known for implementing effective operational procedures, coaching employees, and resolving conflicts. Committed to fostering a collaborative atmosphere that drives team success and enhances customer satisfaction.
Overview
8
8
years of professional experience
Work History
Supervisor
starbucks
Pleasant Grove
04.2021 - Current
- Coordinated staff schedules to optimize coverage during peak hours.
- Handled customer inquiries and resolved service issues effectively.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Implemented new operational procedures, increasing efficiency.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Delegated work to staff, setting priorities and goals.
manager
beans and brews
Pleasant Grove
05.2018 - 04.2021
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Oversaw daily operations and staff scheduling in a busy coffee shop environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT05-2020
Skills
- Operations management
- Team management
- Employee coaching
- Coaching and mentoring
- Training programs
- Staff development
- Operational procedures
- Documentation and reporting
- Payroll processing
- Time management
- Conflict resolution
- Customer service
- Calls and phone experience
- Computer experience
References
- Julia Hauptman-Starbucks Manager: 801-989-7187
- Chase Brady- Starbucks Shift Lead: 757-318-0494
Timeline
Supervisor
starbucks
04.2021 - Current
manager
beans and brews
05.2018 - 04.2021
High School Diploma -
Pleasant Grove High School