Isabella Valente
Warwick,RI
Summary
Dynamic manager with a proven track record at Attleboro Crossing Laundromat, excelling in customer service and team leadership. Skilled in problem-solving and proficient in Microsoft Office, I enhanced operational efficiency and boosted customer satisfaction. Recognized for fostering strong relationships and driving team performance through effective communication and strategic planning.
Overview
11
11
years of professional experience
Work History
Manager
Attleboro Crossing Laundromat
Attleboro, MA
06.2016 - Current
- Managed for 4 years
- Worked for a total of 8
- My job entails wash, drying, and folding laundry and supervising the service being done by the other employees
- Making sure we have supplies
- Assisting customers
- Problem solving
- Keeping track of sales and inventory
- Making schedules
- Doing payroll
- Depositing money
- Filling vending machines
- Handling contracts
- Phone calls
- Cashiering and taking in orders
- Taking in customer information
- Doing some accounting work
- Contract billing
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Cashier/ Front Counter
Route 152 Pizza
Attleboro, MA
05.2020 - 05.2021
- Answering phones
- Customer service
- Greeting customers in a friendly fashion
- Taking in orders
- Operating the computer system as well as training new hires on the computer system
Cashier/ Customer Service Lead
Winn-Dixie Grocery Store
Sebastian, FL
09.2014 - 06.2016
- Cashiering and bagging
- Customer service counter
- That’s where I would handle lottery, western union, rain checks, customer concerns, and I would oversee and assist the cashiers, and handle tills on shift changes
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Some College Education - General Studies with a concentration in Psychology
Community College of Rhode Island
05.2020
High School Diploma -
Sebastian River High School
01.2016
Skills
- Strong Customer Service
- Communication
- Management
- Records of sales and profits
- Receiving and making phone calls
- Strong background in computer programs (includes Microsoft office, Adobe, and Google Suite)
- Good listener
- Eager and Fast learner
- Problem Solver
- Good at building client/customer relationships
Contacts
isabellavalente521@gmail.com, (401) 391-2473
Timeline
Cashier/ Front Counter
Route 152 Pizza
05.2020 - 05.2021
Manager
Attleboro Crossing Laundromat
06.2016 - Current
Cashier/ Customer Service Lead
Winn-Dixie Grocery Store
09.2014 - 06.2016
Some College Education - General Studies with a concentration in Psychology
Community College of Rhode Island
High School Diploma -
Sebastian River High School