Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Isabella VeLAZQUEZ

Reading,PA

Summary

Results-oriented professional with extensive experience at Amazon in returns processing and customer service. Proven ability to enhance workflow efficiency and deliver high-quality support. Expertise in CRM management and problem-solving, consistently meeting service goals in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Fulfillment Associate

Amazon
Reading, USA
07.2023 - Current
  • Performed inventory counts, identified discrepancies, and updated inventory management system.
  • Collaborated with team to enhance workflow efficiency during shifts.
  • Processed returns in accordance with established procedures and guidelines.
  • Adhered to safety protocols while operating material handling equipment, including pallet jacks and hand trucks.
  • Organized and prioritized tasks to achieve service goals effectively.
  • Resolved issues efficiently, demonstrating strong problem-solving abilities.
  • Maintained databases with up-to-date information to support operational needs.
  • Recognized by management for delivering exceptional customer service and satisfaction.

Remote Personal Assistant

Healing With Ivy Podcast
New York , NY
08.2021 - 10.2023
  • Developed efficient workflows to enhance organizational productivity.
  • Monitored and responded to emails and calls, ensuring timely stakeholder communication.
  • Scheduled and confirmed appointments to optimize time management and prevent conflicts.
  • Assisted in planning events, ranging from small meetings to large corporate gatherings.
  • Delivered companionship through conversation, providing emotional reassurance and engagement activities.
  • Utilized technology, including MS Office and CRM systems, to improve organizational efficiency.
  • Optimized website content with targeted keywords to align with search engine algorithms.
  • Gathered customer feedback via surveys and focus groups to inform future content strategies.

Customer Service

McDonalds
Reading, USA
02.2021 - 05.2021
  • Delivered exceptional service to customers, enhancing satisfaction and loyalty.
  • Managed inquiries and complaints to ensure prompt and effective resolutions.
  • Developed streamlined processes for customer service operations, improving overall efficiency.
  • Trained new representatives, equipping them with essential skills for success.
  • Guided staff in resolving complex issues, maintaining high service standards.
  • Operated cash registers while prioritizing customer interactions for an optimal experience.

Education

HIGH SCHOOL - Law

Reading High School
Reading, PA
06.2023

Skills

  • Returns processing and data entry
  • Safety compliance
  • Product knowledge
  • Work prioritization
  • Customer service and retention
  • CRM management
  • Training development
  • Administrative support and calendar management
  • Document organization and email communication
  • Time management and workflow optimization
  • Problem solving and team collaboration
  • Attention to detail
  • Food service expertise
  • Organizational skills

Accomplishments

  • High School Honor Roll Student
  • Employee of the Week
  • Ownership and accountability.

References

References available upon request.

Timeline

Fulfillment Associate

Amazon
07.2023 - Current

Remote Personal Assistant

Healing With Ivy Podcast
08.2021 - 10.2023

Customer Service

McDonalds
02.2021 - 05.2021

HIGH SCHOOL - Law

Reading High School

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