Summary
Overview
Work History
Education
Skills
Timeline
Generic

ISABELLA VILLOTA

Westbury

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Sales Associate

Lakeshore Learning Store
04.2022 - Current
  • Operated the cash register and POS system for efficient handling of purchases, refunds, and exchanges.
  • Maintained a comprehensive knowledge of store policies and procedures, ensuring adherence, and providing accurate information to clients.
  • Organized and updated merchandise displays in alignment with visual presentation standards to drive customer engagement.
  • Trained new associates on customer service standards and store policies effectively.
  • Answered incoming telephone calls to provide store, products and services information.

Sales Associate

Dunedin Candle Co
08.2021 - 04.2022
  • Assisted customers in product selection while maintaining a clean, organized, and clutter-free work area.
  • Demonstrated outstanding customer service skills by resolving complaints promptly and courteously.
  • Successfully handled cash register duties, contributing to smooth day-to-day operations, and customer satisfaction.
  • Managed inventory levels by restocking shelves and conducting regular inventory checks.

Sales Associate/Cashier

Bath and Body Works
08.2020 - 08.2021
  • Assisted customers in navigating the store, completing sales, and processing returns, providing personalized sales support.
  • Resolved customer concerns utilizing effective communication and conflict management skills, resulting in improved customer satisfaction scores.
  • Processed credit card transactions and managed cash handling responsibilities with accuracy and efficiency.
  • Educated customers on current promotions and product offerings, leading to a 10% increase in promotional item sales.

Sales Associate

Pet Supplies Plus
09.2018 - 07.2019
  • Supported customers in navigating the store and provided detailed product information while handling multiple tasks under pressure.
  • Maintained a high level of customer engagement by organizing product displays and ensuring promotional materials were up-to-date.
  • Engaged in community outreach to promote animal welfare, enhancing the store's reputation within the local community.

Volunteer

Pet Smart
01.2016 - 01.2018
  • Participated in community events and raised awareness for animal welfare through social media and direct outreach efforts.
  • Managed basic animal care duties and maintained clean, safe environments for animals.

Education

Associate of Science -

Nassau Community College
Garden City, NY
05-2025

High School Diploma -

West Hempstead Highschool
West Hempstead, NY, US
06-2019

Skills

  • Customer service excellence
  • Sales expertise
  • Cash handling and POS operations
  • Product knowledge and guidance
  • Conflict resolution
  • Task prioritization
  • Visual merchandising
  • Microsoft Office Suite
  • Multi-tasking strength

Timeline

Sales Associate

Lakeshore Learning Store
04.2022 - Current

Sales Associate

Dunedin Candle Co
08.2021 - 04.2022

Sales Associate/Cashier

Bath and Body Works
08.2020 - 08.2021

Sales Associate

Pet Supplies Plus
09.2018 - 07.2019

Volunteer

Pet Smart
01.2016 - 01.2018

Associate of Science -

Nassau Community College

High School Diploma -

West Hempstead Highschool

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