Isabella Washburn
Arlington,WA
Summary
Dynamic professional with a proven track record at Climate Pledge Arena, excelling in high-pressure situations and leading teams with enthusiasm. Skilled in surveillance operations and fostering customer relationships, demonstrated through the development of security policies and the successful management of merchandise coordination for the Seattle Storm. Certified in CPR/First Aid, showcasing a commitment to safety and service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Climate Pledge Arena
Seattle, WA
07.2022 - Current
- Patrol the interior and exterior access areas of the venue on non-event level days.
- Maintain a safe environment for guests when in the venue.
- Help patrons get to and from within the building.
- Assist with ingress and egress on an event-to-event basis.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Provided friendly and professional assistance to employees, visitors, and guests.
- Guarded restricted areas to prevent unauthorized entry.
- Searched bags manually to identify prohibited items and contraband.
Security Officer
Quil Ceda Creek Casino
Marysville, WA
02.2024 - 06.2024
- Patrolled assigned areas of the casino to ensure safety and security of guests, employees, and property.
- Confirmed visitor identification prior to granting entry into the building.
- Provided friendly and professional assistance to employees, visitors and customers.
- Guarded restricted areas to prevent unauthorized entry.
- Performed first aid and CPR when necessary during emergency situations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Utilized radio communication systems for effective communication between other security personnel and departments.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Merchandise Coordinator
Seattle Storm
Seattle, WA
03.2022 - 06.2023
- Run the Seattle Storm Team Shop website.
- Manage inventory invoices, PDF documents, and inventory tracking.
- Create PO spreadsheets for various orders from different vendors.
- Monitored shipments received from vendors to ensure accuracy of orders placed against invoices received.
- Run a team of staff on game days for the in-arena stores.
- Managed recruitment and hiring for all new hires, and managed submitting payroll each week.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Conducted regular audits of store inventories to minimize discrepancies between physical counts and records.
- Assisted in gathering and moving materials and equipment for assigned displays.
Education
High school diploma -
State Street High School
Sedro Woolley, WA06.2020
Fire Science -
NorthWest Career & Technical Academy
Mt. Vernon, WA12.2018
Skills
- Ability to perform tasks under high pressure
- Verbal and written communication
- Interpersonal communication
- Cash handling
- Daily Opening and Closing Responsibilities
- Management experience
- HR experience
- Understanding of WA State Employment Regulations
- Surveillance operation
- Team leadership
- Customer relationship management
References
- Dejamaree Mancia, (360) 682 9037, dejamareem@gmail.com, Former Coworker, Known 4-5 years
- Jackie Lewis, (425) 905 9221, Jackie7467@gmail.com, Former Supervisor, Known 3-4 years
- Koree Rodriguez, (360) 488 6232, krodriguez@skagitregionalhealth.org, Personal reference, Known for 5+ years
Languages
English
Certification
CPR/First Aid (issued 2023)
STARS (issued 2018)
Class 12/13 Liquor permit (issued 2022)
Timeline
Security Officer
Quil Ceda Creek Casino
02.2024 - 06.2024
Security Officer
Climate Pledge Arena
07.2022 - Current
Merchandise Coordinator
Seattle Storm
03.2022 - 06.2023
CPR/First Aid (issued 2023)
STARS (issued 2018)
Class 12/13 Liquor permit (issued 2022)
High school diploma -
State Street High School
Fire Science -
NorthWest Career & Technical Academy
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