ISABELLA WELCH
Bremerton,WA
Summary
Compassionate Patient Access Representative with hands-on experience in fast-paced retail and foodservice environments. Proven skills in problem-solving, transaction accuracy, and computer systems, while maintaining a calm, service-oriented approach under pressure. Experienced in coordinating workflow, training team members, and managing sensitive customer interactions with professionalism and accuracy.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Store Manager
Central Kitsap High School
Silverdale, WA
09.2023 - 07.2024
- Studied physical, cognitive, social, and emotional development from infancy (age 0) through adulthood.
- Coordinated staff schedules and cross-trained associates to ensure optimal coverage during peak demand.
- Developed knowledge of communication, relationships, and positive interactions that support healthy development.
- Created onboarding checklists and standard operating steps for point-of-sale tasks to enhance transaction accuracy and minimize procedural errors.
- Learned age-appropriate approaches to supporting children’s needs, behaviors, and learning.
- Conducted inventory audits and managed reorder cycles to ensure stock availability and support smooth operations.
- Developed skills in patience, active listening, observation, communication, and problem-solving.
Crew Member
Burger King
Silverdale, WA
07.2024 - 11.2024
- Introduced faster order-assembly routines during peak shifts, improving service flow and reducing customer wait times.
- Managed drive-thru transactions during busy periods, maintaining order accuracy and steady throughput under pressure.
- Coordinated with cooks and cashiers to balance ticket sequences and support timely, accurate orders.
- Managed drive-thru transactions during busy periods, ensuring order accuracy and maintaining steady throughput.
- Trained new hires on safety and food-preparation standards, reinforcing consistent procedures and team readiness.
- Enforced food-safety and cleanliness protocols, ensuring a compliant and customer-ready environment.
- Monitored inventory levels and flagged shortages to supervisors, ensuring consistent service availability.
- Quickly learned new computer systems and changing menus while adapting to operational needs.
Barista/Cashier
Starbucks
Silverdale, WA
01.2025 - 09.2026
- Delivered friendly, efficient customer service that fostered a welcoming and positive atmosphere for guests.
- Accurately process cash, card, and digital transactions while following register and payment procedures.
- Take customer orders, answer questions, and communicate clearly to ensure orders meet customer preferences.
- Processed customer orders and addressed inquiries, ensuring clear communication to meet customer preferences.
- Collaborate with team members to keep the store running smoothly and maintain fast service.
- Coordinated with team members to maintain smooth store operations and deliver prompt service.
- Handle customer concerns professionally and use problem-solving skills to resolve issues.
Education
Associate in Business - Business Education
Olympic College
Washington06-2026
Associate of Arts - Science
Olympic College
Washington06-2026
High School Diploma -
Central Kitsap High School
Silverdale, WA06-2026
Skills
- Data & Transaction Accuracy
- Computer Systems & POS
- Cash Handling & Reconciliation
- Inventory Management
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Organization
- Team Coordination
- Leadership
- Adaptability
- Conflict Resolution
- Safety & Compliance
- Communication
Languages
English
Native or Bilingual
ASL
Professional Working
Timeline
Barista/Cashier
Starbucks
01.2025 - 09.2026
Crew Member
Burger King
07.2024 - 11.2024
Store Manager
Central Kitsap High School
09.2023 - 07.2024
Associate in Business - Business Education
Olympic College
Associate of Arts - Science
Olympic College
High School Diploma -
Central Kitsap High School
ADDITIONAL QUALIFICATIONS
- Dean’s List student; GPA 3.8.
- Completed high-school dual-credit coursework full-time during years 11 and 12 at Olympic College.
- Coursework includes Mathematical Reasoning, Managerial Accounting, and Accounting for Business Operations.
Personal Information
Title: PATIENT ACCESS REPRESENTATIVE