Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Isabella Yant

Muncie,IN

Summary


Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. A fast and passionate learner who aims to meet high internal and external expectations. Creative and open minded, always aiming to maintain a positive and authentic environment.


Overview

2
2
years of professional experience

Work History

Swim Lesson Instructor

Swim America
06.2022 - 06.2024


  • Twice yearly for 2 weeks each, taught swim lessons through my swim club (CARD) and Swim America
  • Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
  • Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement, and swimmer confidence.
  • Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
  • Promoted a culture of inclusiveness by adapting lesson plans to accommodate students with different abilities or special needs.
  • Built strong relationships with students'' families, creating open communication channels for feedback on lesson quality and overall satisfaction.
  • Implemented fun activities and games within lessons to maintain student engagement and enjoyment while learning crucial swimming skills.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.

Server

Delaware Country Club
07.2023 - 10.2023
  • Worked the snack shack at the country club pool.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Pool Lifeguard

Delaware County Country Club
05.2023 - 10.2023
  • Learned and maintained proficiency and certification in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
  • Promoted a positive atmosphere among patrons by consistently displaying an approachable demeanor and friendly attitude.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.

Education

Yorktown High School
Yorktown, IN

No Degree - Nursing

Ball State University
05-2029

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Child supervision
  • Flexible Scheduling
  • Highly Adaptable
  • Independent
  • Strong Collaborator

Additional Information

I am extremely passionate in art and always find new creative hobbies to learn. I love to grow interpersonal relationships and develop my skill set. I am interesting in a job that provides a creative environment while enforcing real world job skills and personal development.

References

Tony Santino - Swim Coach and Swim Lessons Supervisor (Swim America)

(765) 717-3846

coachtony@cardinalswimming.org


Laura Seibold-Caudill - Swim Lessons Supervisor (Swim America)

(765) 717-3846


Troy Davis - Teacher DECA Business Sponsor (Yorktown High School)

(765) 621-5392


Riley Moulton - Manager, Delaware Country Club

(765) 808-3197

Rileypmoulton@gmail.com






Timeline

Server

Delaware Country Club
07.2023 - 10.2023

Pool Lifeguard

Delaware County Country Club
05.2023 - 10.2023

Swim Lesson Instructor

Swim America
06.2022 - 06.2024

Yorktown High School

No Degree - Nursing

Ball State University

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Isabella Yant