Isabella Zara
Louisville,KY
Summary
Proven delivery driver and front desk agent with a track record of enhancing customer satisfaction through exceptional service and timely problem resolution. Skilled in time management and customer service, demonstrated during tenures at Uber Eats and La Quinta Inn & Suites. Excelled in fast-paced environments, ensuring quality assurance and fostering repeat business through meticulous attention to detail and a positive attitude. Hardworking employee enthusiastic about learning fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Uber Eats
03.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
DoorDash
12.2022 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Front Desk Agent
La Quinta Inn & Suites In
01.2020 - 01.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor of Science - Technological Entrepreneurship And Management
Arizona State University
Tempe, AZ03.2027
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Dependable and reliable
- Attention to Detail
- Punctual and Reliable
- Quality Assurance
- Credit and cash payments
- Microsoft Office
Timeline
Delivery Driver
DoorDash
12.2022 - 03.2024
Delivery Driver
Uber Eats
03.2022 - Current
Front Desk Agent
La Quinta Inn & Suites In
01.2020 - 01.2022
Bachelor of Science - Technological Entrepreneurship And Management
Arizona State University
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