Isabella Anne Pailet
Dallas,TX
Overview
6
6
years of professional experience
Work History
Lost and Found Agent
Copper Mountain Ski Resort
10.2022 - Current
- Monitored paperwork procedures to prevent error-related losses.
- Completed incident reports and activity logs for accurate, current records.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Guest Services Foreman
Copper Mountain Ski Resort
10.2022 - Current
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Epcot Cast member and Starbucks Barista
Walt Disney World Resort
05.2019 - 08.2019
- Demonstrated excellent guest service skills in a Fortune 100 Company
- Provided superb service at every single shift
- Expertly performed all opening and closing duties
- Maintained the highest level of standards when preparing all products
- Skillfully created hand crafted beverages to the customer’s satisfaction
- Performed well under pressure in high volume environments
- Showed versatility by being skillful in each position in store
Cashier, Concession Sales and Usher
AMC Theatre
03.2018 - 06.2018
- At AMC Village on the Parkway entertainment center
- Delivered guest service that was always friendly, helpful and fast
- Clearly analyzed and answered questions from guests and smoothly resolved any con- cerns
- Upheld AMC’s high standards and deliver entertaining company-wide programs
- Control access to theatre by greeting, directing guests and tearing tickets
- Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
- Greet guests, up-sell and assemble food orders, operate point-of-sale terminals and make accurate change
- Perform daily concession maintenance duties
- Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas
- Exhibit excellent guest service skills.
Education
J.D. Candidate
Tulane University School of Law
New Orleans, LA05.2026
Bachelor of Science - CRIMINAL JUSTICE
University of North Texas
Denton, TX05.2022
Collin College
Dallas, TXUniversity of Alaska Anchorage
Anchorage, AKCollege of Charleston
Charleston, SCSkills
- Extremely responsible
- Excellent organizational skills
- Critical Thinking
- Active Listening
- Criminal Law
- Criminal Justice
- Reading Comprehension
- Compassion and Empathy
- Social Perceptiveness
Timeline
Lost and Found Agent
Copper Mountain Ski Resort
10.2022 - Current
Guest Services Foreman
Copper Mountain Ski Resort
10.2022 - Current
Epcot Cast member and Starbucks Barista
Walt Disney World Resort
05.2019 - 08.2019
Cashier, Concession Sales and Usher
AMC Theatre
03.2018 - 06.2018
J.D. Candidate
Tulane University School of Law
Bachelor of Science - CRIMINAL JUSTICE
University of North Texas
Collin College
University of Alaska Anchorage
College of Charleston
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