Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Lucille Brown

Phoenix,AZ

Summary

Dynamic professional with a proven track record in customer service and time management, notably at Braidy Jewelers and server experience. Excelled in upselling, enhancing sales significantly, and adept at problem-solving, ensuring customer satisfaction. Cultivated strong customer relationships, demonstrating exceptional communication skills. Managed money transfer systems efficiently, showcasing a blend of hard and soft skills critical for high-paced environments.

Overview

5
5
years of professional experience

Work History

Sales Associate

Braidy Jewelers
09.2024 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Monitored for signs of security concerns.

Hostess

Fairmont Princess Scottsdale
04.2024 - Current
  • Maintained a clean and welcoming environment.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Promoted business loyalty by fostering positive customer relationships.

Server

English Rose Tea Room
01.2023 - 03.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Associate

In N Out
02.2020 - 05.2022
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked effectively in fast-paced environments.

Education

Bachelor Of Science - Digital Marketing

Arizona State University
Tempe, AZ

Skills

  • Customer Service
  • Time Management
  • Problem-solving skills
  • Upselling

Timeline

Sales Associate

Braidy Jewelers
09.2024 - Current

Hostess

Fairmont Princess Scottsdale
04.2024 - Current

Server

English Rose Tea Room
01.2023 - 03.2024

Associate

In N Out
02.2020 - 05.2022

Bachelor Of Science - Digital Marketing

Arizona State University

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Isabella Lucille Brown