Isabelle Barber
Berkley,MI
Summary
Highly motivated and dedicated Oakland University Master's in Counseling student with a strong passion for supporting and guiding individuals. Seeking a Graduate Assistantship within the graduate residence director position to utilize exceptional interpersonal and communication skills. Committed to fostering a positive, inclusive living environment while offering strong leadership, support, and resources to students.
Overview
5
5
years of professional experience
Work History
Customer Service
Peninsulas Gift Shop
06.2023 - 12.2024
- Operated cash register for cash and credit card transactions with high accuracy.
- Worked flexible hours and extra shifts to meet business needs.
- Assisted customers with completing purchases and locating items.
- Replenished and organized merchandise on the sales floor for optimal appearance.
- Delivered exceptional customer service, resolving client inquiries promptly and professionally.
Intern
MDHHS- Adult Protective Services
01.2023 - 05.2023
- Observed and assisted Adult Protective Services investigators in case investigations.
- Provided community outreach to help clients access resources to escape potentially abusive, neglectful, or exploitative situations.
- Entered and managed confidential client information in the system, ensuring accuracy and security.
Client Services Student Supervisor
Albion College Library
08.2019 - 05.2023
- Maintained excellent customer service and a positive attitude toward students, faculty, and coworkers.
- Regularly updated and maintained confidential student data and related documentation.
- Answered phone calls and directed callers to the appropriate personnel.
- Repaired and rented out campus technology to students and faculty.
- Supervised and trained student workers in client service roles.
Intern
Lifeways Community Mental Health
08.2022 - 12.2022
- Observed crisis team and case managers in assessing and managing mental health cases.
- Participated in community outreach with mental health professionals, observing various mental health disorders and crisis situations.
- Led group sessions in the crisis residential unit, providing support and guidance to clients in crisis.
Education
Master of Arts - Counseling
Oakland University
Rochester, MI12-2026
Bachelor of Arts - Psychology
Albion College
Albion, MI05.2023
High School Diploma -
Berkley High School
Berkley, MI05-2019
Skills
- Outstanding customer service
- Documentation and reporting
- Relationship building
- Time management
- Emergency response
- Critical thinking skills
- Willingness to learn
- Attention to detail
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Google Workspace
Timeline
Customer Service
Peninsulas Gift Shop
06.2023 - 12.2024
Intern
MDHHS- Adult Protective Services
01.2023 - 05.2023
Intern
Lifeways Community Mental Health
08.2022 - 12.2022
Client Services Student Supervisor
Albion College Library
08.2019 - 05.2023
Master of Arts - Counseling
Oakland University
Bachelor of Arts - Psychology
Albion College
High School Diploma -
Berkley High School
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