ISABELLE CURRIN
Corona,CA
Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
4
4
years of professional experience
Work History
Server/Manager's Assistant
Chilis's Bar And Grill
Cypress, United States
10.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained and mentored new employees to maximize team performance.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Sales Associates
Yogurtland
Cypress, United States
06.2019 - 10.2019
- Effective customer service skills and ability to maintain job-related responsibilities in order to provide outstanding service to over 50 customers per day.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Handled cash, credit, and debit cards, providing correct change in payment transactions
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Preforming proper opening and closing duties
- Assist in training of newly hired associates as well as being able to problem-solve effectively in fast pace environments
Cashier/Food
6 Buttons- Boba And Tea
Cypress, United States
12.2018 - 05.2019
- Operated cash register to process sales transactions, handle cash, and make change.
- Entered food and beverage orders into the POS system.
- Resolved customer complaints independently or with aid of a supervisor.
- Operated and sanitized kitchen and food preparation equipment.
- Counted till at beginning and end of shift to confirm thecorrect total.
Assistant ManagerAssistant Manager
Golden SpoonGolden Spoon
01.2018 - 11.2018
- Greeted customers and provided excellent customer service.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
- Monitor and maintain store inventory. Clean machines utilizing proper health standards.
- Excellent organizational, problem-solving, project management and communication skills.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA05.2024
Associate of Arts - Clinical Psychology
Golden West CollegeGolden West College
Huntington Beach, CA05.2022
General -
Los Alamitos Highschool
Los Alamitos, CA05.2021
Skills
- Motivational Leadership
- Ease with Computers and Technology
- Multitasking and Time Management
- Customer Service and Rapport
Timeline
Server/Manager's Assistant
Chilis's Bar And Grill
10.2019 - Current
Sales Associates
Yogurtland
06.2019 - 10.2019
Cashier/Food
6 Buttons- Boba And Tea
12.2018 - 05.2019
Assistant ManagerAssistant Manager
Golden SpoonGolden Spoon
01.2018 - 11.2018
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Associate of Arts - Clinical Psychology
Golden West CollegeGolden West College
General -
Los Alamitos Highschool
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