Isabelle De Sousa

Clinical Specialist

Visionworks

Central Islip, NY

12.2020 - Current

Listened to patients and returned calls promptly to deliver exemplary service.
Developed and implemented clinical protocols for patient care.
Reviewed medical records for accuracy and completeness according to established guidelines.
Led patients to exam rooms, collected medical histories, and asked questions regarding health and current medications to provide optometrists with optimal initial data.
Provided customer service to patients in selecting the best eyewear for their individual needs.
Trained new staff on optometric testing procedures and clinic protocols.
Obtained accurate patient histories through detailed interviews and documented information in EHR.
Cleaned and sterilized work surfaces before beginning each job.
Scheduled appointments for eye exams with optometrists.
Utilized electronic health record systems for accurate and efficient patient data management.
Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
Verifying insurance coverage and explaining benefits to patients.
Demonstrated how to properly insert and remove contact lenses.
Addressed issues noted during preliminary examinations with the optometrist to provide important information and boost appointment success.
Educated patients on proper care and handling of eyewear products.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Conducted comprehensive pre-test procedures, including retinal imaging, pressure tests, and auto-refraction.
Answered phone calls from potential patients, inquiring about services offered by the practice.
Delivered exceptional patient care during in-person and phone interactions.
Identified the needs of patients promptly and efficiently.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Answered store and merchandise questions, and led patients to the wanted items.
Maintained knowledge of sales, promotions, and return policies.