Isabelle Dubrana

Salesforce Administrator and Developer (80% of position)

• Managed users accounts, profiles, roles and permissions.
• Configured objects, page layouts, fields and relationships, record types.
• Developed, tested and deployed scalable solutions with validation rules, approval processes, workflows, processes, flows, Visualforce pages, Apex triggers.
• Migrated workflows and processes into flows.
• Worked with stakeholders to improve integrations and automate business processes.
• Managed and troubleshooted all Salesforce integrations.
• Reviewed code, debugged problems, and corrected issues.
• Monitored system performance and managed User Acceptance Testing for Salesforce and TargetX releases.
• Increased application performance, conducting rigorous code reviews and optimization.
• Documented development methodologies in technical manuals to be used by IT personnel in future projects.
• Empowered non-technical stakeholders, providing clear documentation and training on system functionalities.
• Created dashboards and reports across departments.

Non-Salesforce Related Tasks (20%)

• Co-led the transition from Perceptive Content to Softdocs Etrieve document management system.
• Developed, managed and provided support for Softdocs Etrieve.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Project manager for the payment processing integration’s transition from Nelnet Hosted Payment Pages to Nelnet Checkout.

Technical Experience (40% of position)

• Used in depth knowledge of recruiting and admissions business needs to optimize Salesforce capability through the development of an integrated and creative Salesforce/TargetX solution.
• Continuous improvement and building of Salesforce/TargetX workflows and processes in collaboration with the IT team in Vermont.
• Developed complex reports and dashboards for the admissions team as needed.
• Oversaw Salesforce upgrades, enhancements and defects’ resolution for the admissions team and in collaboration with the IT team in Vermont.

Admissions-Related Tasks (60% of position)

• Managed the team of Admissions Graduate Assistants and all aspects of their work.
• Managed the admissions office when the Director was unavailable.
• Represented admissions area on several internal committees.
• Supported the Director of Admissions in all tasks within the duties of the MIIS Admissions Office.
• Evaluated domestic and international academic credentials, essays, recommendations, resumes, and other attributes of each application to determine academic abilities, employability, and fit within the Institute’s programs.
• Interviewed over 4000 promising applicants, explaining admissions processes, educational programs, financial assistance, and student services that best fit each potential student's needs and goals.
• Granted and processed scholarships for incoming students, maximizing budgeted dollars to MIIS’ strategy and mission.
• Maximized yield amongst applicants who are admitted to degree programs.
• Analyzed admissions data in view of admitting the best incoming class as well as identifying opportunities for future growth.

• Managed conversion activities for assigned prospects through the full cycle of the recruiting process from initial contact to completed application including yield management and hospitality weekends.
• Coordinated with the Admissions staff to ensure a seamless application process and transition to admitted status for applicants.
• Built and developed effective referral sources.
• Planned and organized recruiting events with potential influencers, at partners’ sites and at graduate fairs.
• Developed tools to ensure prospective students and the recruiting team have access to accurate program and application information.
• Worked in a highly collaborative environment to ensure outstanding service to all prospective students.

Master's Degree Internship

• Managed an academic probation student caseload of approximately 50 students, including transfer and first generation college students, veterans and students with disabilities.
• Provided advising and academic coaching with an emphasis on a student-driven, solution-focused approach.
• Clarified academic and financial aid policies.
• Maintained an ongoing counseling relationship with students and tracked student progress via email and with follow-up appointments.
• Planned and coordinated campus-wide student success workshops.

Master's Degree Internship

• Conducted individual and group advising sessions, helping students explore and better understand the acculturation process.
• Provided academic and career advising.
• Supported students in acclimating to American culture by hosting events.
• Planned and coordinated projects aimed at helping students create connections within the school and wider community.
• Improved intercultural understanding among domestic and international students by facilitating cultural exchange initiatives.

Master's Degree Internship

• Shadowed the three counselors for the Elementary, Middle and High Schools.
• Co-led parent groups such as parenting book clubs and workshops on student technology use.
• Fostered communication and friendship among group members through team-building activities.
• Developed classroom guidance lessons and prevention programs.

• Provided after school tutoring in French, English, mathematics and general homework support whilst taking time off from full-time teaching to raise my daughter.

• Taught Middle and High School French at beginner, intermediate and advanced levels.
• Conducted curriculum presentations for parent groups and led parent-teacher conferences.
• Collaborated with teaching team to develop the Modern Language curriculum.

• Taught Middle and High School French at beginner level and first and second year of IB ab initio.
• Supervised volunteer students at the First Aid station and Tech Lab station for the school’s community outreach program (REACH OUT) working with families of the nearby slum.
• Coordinated two ‘Week Without Walls’ expeditions to the Himalayas over two years. Supervised a group of 20 students for a week each year with the aim of promoting their discovery and understanding of Indian culture and, more specifically, of the local communities’ culture and way of life through open-minded and respectful encounters.

• Substituted for Elementary, Middle and High School French, math and literature classes.
• Provided students at the three levels with after school tutoring in French, math and general homework support.