Isabelle Ferdinand
Brooklyn,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for seamless execution and fostering vendor relationships to ensure smooth operations. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Event Planner Intern/Assistant Manager
Goldchoice Productions Inc
Remote
10.2024 - Current
- Coordinated logistics for events, ensuring timely vendor delivery and setup.
- Supported client communications, addressing inquiries to enhance customer satisfaction.
- Enhanced brand visibility for sponsors by designing attractive sponsorship packages and event layouts tailored to meet their specific marketing objectives.
- Maintained organizational efficiency through meticulous record-keeping of vendor contacts, contracts, invoices, and other critical documentation related to each event.
- Supported the creation of visually appealing structural layouts contributing to an engaging audience experience.
Event Planner Intern
Casa De Amore Events
Remote
01.2024 - Current
- Coordinated event logistics, including venue selection, catering, and audiovisual needs.
- Assisted in developing event themes and marketing strategies to enhance attendee engagement.
- Managed vendor relationships to ensure timely delivery of services and supplies.
- Assisted with the recruitment, training, and supervision of event volunteers, ensuring optimal staffing levels throughout the planning process.
Temp Manager/Customer Service Representative
Nationwide Consumer Solutions
Remote
07.2023 - 12.2024
- Explained insurance plans, premiums, and claims to clients, ensuring clear understanding and satisfaction.
- Managed and trained a team of customer service representatives, enhancing overall service quality.
- Responded to emails and calls, maintaining effective communication and high customer satisfaction.
- Improved team performance through targeted training, resulting in measurable customer service improvements.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Manager/Customer Service Specialist
NNS International
Remote
03.2021 - 08.2024
- Organized and coordinated conferences, weekly and, monthly meetings, events for company to support sales, business development and management teams
- Helped a large volume of customers with positive attitude while maintaining daily and weekly call quotas and metrics
- Demonstrated excellent customer service while maintaining excellent customer relationships
- Achieved weekly and monthly sales goals and requirements
- Managed and motivated employees to be productive and be engaged in work
- Onboarded new employees with training and new hire documentation.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
Customer Service Specialist
Pro Tax Link
Remote
03.2019 - 03.2021
- Responded to emails to facilitate communication and enhance business processes
- Helped a large volume of customers with positive attitude while maintaining daily and weekly call quotas and metrics
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Demonstrated excellent customer service while maintaining excellent customer relationships.
Temp Front Desk Receptionist
Shiseido Corporate
New York, NY
10.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Scheduled and organized daily, weekly and monthly board meetings and special events for Executives.
Temp Front Desk Receptionist
VIP Concierge
Brooklyn, NY
08.2015 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Scheduled and organized daily, weekly and monthly board meetings and special events for Executives.
Sales Associate
260 Sample Store
New York, NY
03.2015 - 08.2015
- Responded to emails to facilitate communication and enhance business processes
- Organized and coordinated conferences, weekly and, monthly meetings, events for company to support sales, business development and management teams
- Processed travel expenses and reimbursements for executive team
- Answered constant flow of customer calls with minimal wait times
- Helped a large volume of customers with positive attitude while maintaining daily and weekly call quotas and metrics
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Demonstrated excellent customer service while maintaining excellent customer relationships
- Achieved weekly and monthly sales goals and requirements.
Buyer Specialist
Buffalo Exchange
New York, NY
03.2014 - 03.2015
- Conducted market research to identify trends and optimize purchasing strategies.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Forecasted purchasing trends and improved merchandising strategies.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
Education
Associate of Science - Advertising and Marketing Communications
Fashion Institute of Technology
New York, NY05-2015
Bachelor of Science - Advertising & Marketing Communications
Fashion Institute of Technology
New York (City), NY05-2027
Skills
- Exceptional Customer Service
- Sales expertise
- Customer Relationship Management (CRM)
- Administrative Support
- Problem-solving abilities
- Scheduling
- Canva
- MS Office Word
- Excel
- PowerPoint
- Social Media Tools (Facebook, Instagram)
- Event Planning
- Organizational Skills
- On-site supervision
- Venue selection
- Event design
- Event setup and breakdown
- Vendor relations
- Marketing support
- Catering coordination
- Teamwork and collaboration
- Attention to detail
- Creativity and adaptability
- Effective communication
- Team leadership and motivation
- Relationship building
- Events logistics management
Languages
English
Native or Bilingual
Creole
Professional Working
Timeline
Event Planner Intern/Assistant Manager
Goldchoice Productions Inc
10.2024 - Current
Event Planner Intern
Casa De Amore Events
01.2024 - Current
Temp Manager/Customer Service Representative
Nationwide Consumer Solutions
07.2023 - 12.2024
Manager/Customer Service Specialist
NNS International
03.2021 - 08.2024
Customer Service Specialist
Pro Tax Link
03.2019 - 03.2021
Temp Front Desk Receptionist
Shiseido Corporate
10.2018 - 03.2019
Temp Front Desk Receptionist
VIP Concierge
08.2015 - 02.2018
Sales Associate
260 Sample Store
03.2015 - 08.2015
Buyer Specialist
Buffalo Exchange
03.2014 - 03.2015
Associate of Science - Advertising and Marketing Communications
Fashion Institute of Technology
Bachelor of Science - Advertising & Marketing Communications
Fashion Institute of Technology