Jodi Aland
Mound,MN
Summary
Proven multitasker and exceptional communicator, I excelled at Dakota Junction, enhancing guest experiences and fostering repeat business through outstanding customer service and efficient cash handling. Skilled in both front-of-house operations and administrative support, my strong work ethic and warm, friendly demeanor have consistently contributed to positive outcomes and workplace efficiency.
Overview
24
24
years of professional experience
Work History
Server/Cashier/Baker/Dishwasher/Catering/Event Planner
Dakota Junction
Mound, MN
06.2013 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Administrative Assistant
DaVita Kidney Transplant Clinic
HCMC Minneapolis
03.2000 - 09.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
2 Years Completed - Art Education
Clarke University
Dubuque, IAHigh School Diploma -
Forest Lake Senior High School
Forest Lake, MN06.1994
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- I shine brightest in customer service I love engaging with customers and establishing relationships
- Front-of-house display creation
- Warm and Friendly
- Reliable and Responsible
Timeline
Server/Cashier/Baker/Dishwasher/Catering/Event Planner
Dakota Junction
06.2013 - 02.2024
Administrative Assistant
DaVita Kidney Transplant Clinic
03.2000 - 09.2004
2 Years Completed - Art Education
Clarke University
High School Diploma -
Forest Lake Senior High School