Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashmeen Hayer

Somerville,MA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server, Bartender, Cashier, Take-Out Packer, Baker

The Cheesecake Factory
Cambridge, MA
12.2021 - Current
  • Excelled as a Server by delivering exceptional service and ensuring accurate order processing.
  • Showcased expertise as a Baker, created diverse desserts with unique glazes while maintaining high standards.
  • Executed precise cashier duties, handled various payment methods, and delivered top-notch customer service.
  • Crafted quality beverages, managed inventory, and ensured compliance with alcohol laws as a Bartender.
  • Efficiently assembled and organized take-out orders for delivery or customer pickup as a proactive Take-Out Packer.
  • Collaborated seamlessly within the team, contributing significantly to the restaurant's overall success.

Barista

Starbucks
Somerville, MA
05.2021 - 12.2021
  • Excelled as a Starbucks Barista, creating high-quality beverages and delivering exceptional customer service.
  • Welcomed and assisted customers, ensuring a positive and personalized experience.
  • Operated espresso machines, blenders, and coffee brewers with proficiency.
  • Maintained cleanliness of work areas, utensils, and equipment to the highest standards.
  • Recommended products based on customer preferences, consistently ensuring satisfaction.
  • Thrived in a fast-paced environment, remaining calm and efficient under pressure.

Front of House Employee

Veggie Crust
Somerville, MA
10.2018 - 11.2021
  • Regularly took charge of cutting and packing pizzas alongside other responsibilities, including daily prep and cutting of fresh fruit for pressed juices.Managed phone calls, cash handling, and in-person/phone customer orders.
  • Handled delivery services like Doordash, UberEats, Postmates, etc., including packing and customer pickup.
  • Provided exceptional dining experiences by promptly serving food and beverages with a focus on customer needs.
  • Maintained a calm demeanor while multitasking, ensuring a clean and organized dining area.
  • Resolved customer complaints promptly and professionally, contributing to a positive reputation.
  • Followed health and safety protocols to maintain a safe and sanitary environment for customers and staff.
  • Explained menu items, suggested options for food allergies, and communicated effectively with kitchen staff.
  • Arranged and prepared tables, managed reservations and waitlists for timely seating.
  • Answered customer questions, recommended items, and recorded order information, promoting excellent service.
  • Displayed enthusiasm and successfully increased referrals and walk-in business.

Crew Member

Dunkin' Donuts
Medford, MA
05.2020 - 09.2020
  • Welcomed customers with a friendly attitude as Dunkin' Donuts Crew Member.
  • Prepared and served beverages and food efficiently in a fast-paced setting.
  • Accurately managed cash transactions and provided excellent customer service.
  • Maintained a clean and organized workspace, ensuring stock availability.
  • Followed food safety protocols for a safe and sanitary environment.
  • Collaborated with the team to meet customer needs and contribute to store success.
  • Adapted to various responsibilities, including order taking and drive-thru service.
  • Participated in promotional activities and upselling to enhance customer experience.
  • Demonstrated strong multitasking skills in a high-pressure, customer-focused environment.

Education

Bachelor of Science - Business Administration

University of Massachusetts - Lowell
Lowell, MA
12-2026

High School Diploma -

Somerville High School
Somerville, MA
06-2022

Skills

  • Point of Sale (POS) System Operations
  • Cash Handling
  • Customer Service
  • Exceptional Customer Service
  • Sales Techniques
  • Kitchen Management
  • Time Management
  • Service Prioritization
  • Order Management
  • Effective Customer Upselling
  • Strong Work Ethic
  • Microsoft Excel
  • Power Point
  • Word

Certification

OSHA 10 - 10 Hour General Industry Safety and Health
ServSafe - Food Serve Safe Certification

ServSafe - Alcohol Handling Certification

Culinary Arts - High School Culinary Arts Program

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Spanish
Professional

Timeline

Server, Bartender, Cashier, Take-Out Packer, Baker

The Cheesecake Factory
12.2021 - Current

Barista

Starbucks
05.2021 - 12.2021

Crew Member

Dunkin' Donuts
05.2020 - 09.2020

Front of House Employee

Veggie Crust
10.2018 - 11.2021

Bachelor of Science - Business Administration

University of Massachusetts - Lowell

High School Diploma -

Somerville High School

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Ashmeen Hayer