Destiney McCardell
Nashville,TN
Summary
Dynamic Head Server and Bartender with extensive experience in fine dining. Known for exceptional customer service, multitasking efficiency, and strong suggestive selling skills. Committed to enhancing guest experiences and driving restaurant sales.
Results-driven professional with over 15 years in the hospitality industry. Proven expertise in training staff, managing high-volume tables, and leveraging fine-dining knowledge to enhance guest satisfaction. Seeking to support team success through exceptional service and effective communication.
Overview
15
15
years of professional experience
Work History
Head Server/ bartender
The Rutledge
Franklin, TN
02.2021 - 07.2026
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Engaged with guests to gather feedback on meals, address concerns, and enhance overall dining experience.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Utilized suggestive selling techniques to promote higher-margin items and increase sales.
- Assisted customers with drink selections and provided excellent service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Greeted customers and provided excellent customer service.
- Created a welcoming environment through friendly interactions with guests.
- Trained new servers on menu items and customer service techniques.
- Trained new employees on essential skills, fostering improved team performance.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Refilled service areas with necessary supplies during low-traffic times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Created a welcoming environment through friendly interactions with guests.
- Resolved customer complaints in a professional manner.
- Served wine, beer, and cocktails to patrons.
- Effectively multitasked within fast-paced environment.
- Assisted guests with menu selections and wine pairings for an elevated dining experience.
- Maintained knowledge of daily specials and seasonal menu changes for informed recommendations.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Ensured food presentation met high-quality standards before serving to guests.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
Personal Trainer
Self Employed Services
Cookeville, Tennessee
03.2019 - 01.2021
- Conducted one-on-one training sessions to improve client strength and endurance.
- Designed personalized fitness programs tailored to individual client goals.
- Monitored client progress and adjusted programs for effectiveness.
- Educated clients on proper exercise techniques and nutrition strategies.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Promoted fitness classes and workshops through social media and community events.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Server / Bartender
Logans Roadhouse
Lebanon , TN
06.2015 - 07.2019
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed food and drink orders efficiently and accurately.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared drinks according to standard recipes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Resolved customer complaints promptly to maintain satisfaction levels in dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Inspected food items for quality before serving to customers. before serving it to customers.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server
The White Possum Grill
Smithville, TN
10.2013 - 05.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Provided exceptional service to a high volume of daily customers.
- Managed multiple tables while ensuring timely food and drink delivery.
- Took orders from customers accurately and in a timely manner.
- Recommended menu items based on customer preferences and dietary restrictions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers on restaurant protocols and service standards.
- Handled cash transactions and processed payments accurately at the register.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
server/ cashier
Sundance
Smithville, TN
06.2011 - 07.2013
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Took orders and delivered food promptly to guests.
- Accurately took customer orders and delivered them promptly to enhance service efficiency.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Ensured cleanliness and organization of dining area and utensils for optimal guest experience.
- Supported daily operations by completing various tasks efficiently.
Education
High School Diploma -
Dekalb County High School
Smithville05-2015
Skills
- Suggestive selling
- Upselling techniques
- Cocktail recommendations
- Wine pairings
- Menu knowledge
- Fine dining
- Customer service
- Personalized dining experience
- Upscale service techniques
- Point-of-sale operation
- Point of sale (POS) system operations
- Cash handling
- Multitasking effectiveness
- Time management
- Table management
- Group dining management
- Detail-oriented
- Food safety standards
- Staff development
- Team leadership
- Team collaboration
- Sales techniques
- Sales
- Customer interaction
- Quick adaptation
- Strong communication skills
- Sales
- Point of sale (POS) system operations
Timeline
Head Server/ bartender
The Rutledge
02.2021 - 07.2026
Personal Trainer
Self Employed Services
03.2019 - 01.2021
Server / Bartender
Logans Roadhouse
06.2015 - 07.2019
Server
The White Possum Grill
10.2013 - 05.2015
server/ cashier
Sundance
06.2011 - 07.2013
High School Diploma -
Dekalb County High School