Karina Sorensen
TINLEY PARK,IL
Summary
Proactive Server/Head Bartender with extensive experience delivering exceptional customer service and managing fast-paced environments. Skilled in beverage preparation, cash handling, and guest relations management, with a proven track record of increasing sales and maintaining high service standards. Known for fostering collaborative team environments and ensuring an enjoyable dining experience for all guests. Dependable Server/Head Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server/Head Bartender
Aurelio's Pizza of Tinley Park
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server
Honey Jam Cafe
06.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Server
Texas Roadhouse
09.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Lincoln Way East High School
Frankfort, IL05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Beverage Preparation
References
Elitiana Torres, Served & Bartended, (708)262-9045
Timeline
Server/Head Bartender
Aurelio's Pizza of Tinley Park
04.2024 - 08.2024
Server
Honey Jam Cafe
06.2022 - 11.2022
Server
Texas Roadhouse
09.2020 - 04.2021
High School Diploma -
Lincoln Way East High School
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