Kelly Martinez
Highlands Ranch,Colorado
Summary
With a proven ability to multitask and deliver exceptional customer service, I applied these skills at Fairways and Greens Inc. to elevate guest experiences. Fluent in both English and Spanish, I have leveraged my communication expertise to foster strong relationships with a diverse clientele and ensure satisfaction. Additionally, my experience in restaurant management and as an assistant teacher has provided me with a well-rounded skill set, further honing my leadership, time management, and interpersonal abilities. Working in the fast-paced restaurant environment sharpened my problem-solving and multitasking capabilities while assisting in educational settings, allowing me to develop patience, attention to detail, and effective communication skills, all of which have been integral in improving team dynamics and customer experiences.
Overview
6
6
years of professional experience
Work History
Server/Head Bartender
Fairways and Greens Inc
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Runner
Old Blinking Light
01.2023 - 07.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Assistant Preschool Teacher
Primrose Schools
08.2019 - 05.2021
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
Restaurant Hostess
Los Dos Potrillos Mexican Restaurant
10.2018 - 06.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Undergraduate Business School - Finance
University of Colorado Denver
Denver, CO12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Proficient in Microsoft Office Suite
- Strong Communication and interpersonal skills
- Excellent Problem-Solving and Critical-Thinking skills
- Efficient in Time management and multitasking
- Native Spanish and English fluency
Languages
Spanish
Native or Bilingual
Timeline
Food Runner
Old Blinking Light
01.2023 - 07.2024
Server/Head Bartender
Fairways and Greens Inc
04.2021 - Current
Assistant Preschool Teacher
Primrose Schools
08.2019 - 05.2021
Restaurant Hostess
Los Dos Potrillos Mexican Restaurant
10.2018 - 06.2019
Undergraduate Business School - Finance
University of Colorado Denver
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