Kimberly Hinman
Syracuse,NY
Summary
Dynamic and dependable, honed skills in beverage preparation and exceptional customer service at Dominicks Italian restaurant and current job Texas Roadhouse. Excelled in high-volume dining.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Knowledgeable Bartender with solid background in delivering exceptional customer service and ensuring smooth end-of-day operations. Successfully contributed to team efficiency and customer satisfaction in high-paced environments. Demonstrated reliability and flexibility in adapting to changing demands while maintaining attention to detail and effective communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Closing Server/Head Bartender/server Bar Trainer
Texas Roadhouse/ Dominick Italian Restaurant/IHOP
09.2022 - Current
- Proactively addressed customer concerns or complaints, resolving issues promptly and professionally.
- Promoted a positive work environment through collaboration and open communication with coworkers.
- Balanced multiple responsibilities effectively, prioritizing tasks based on urgency and importance.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as
- Mixed unique and interesting cocktails for customers, including bar specials.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
No Degree - Business
Solvay High School
Syracuse, NY06-1991
Skills
- Dependability
- Order Accuracy
- Exceptional customer service
- Professional Appearance
- Beverage Preparation
- Suggestive Selling
- Buffet setup and takedown
- Positive and professional
- Liquor, wine, and food service
- POS operation
- Server training
- Point of Sale (POS) system operations
- Catering experience
- Reliable and Responsible
- Customer Satisfaction
Accomplishments
- Received a certificate from the mayor of Syracuse for being voted one of the top ten Bartenders in Syracuse
Certification
- ServSafe Food Handler's Certification
- Bartender license and certified liquor sales
Additional Information
I do have documentation on praises from guests that have had the opportunity for me to serve them. I have phenomenal experience in what your company is looking for. I am looking for the opportunity to grow and succeed in the bartending position once again. My present job is not giving me the opportunity to work on what I enjoy. Can explain in detail about Texas roadhouse in person. Please at your convenience call me if you're interested in my experiences. 315-878-3710 also am available for weekends and evenings.
Timeline
Closing Server/Head Bartender/server Bar Trainer
Texas Roadhouse/ Dominick Italian Restaurant/IHOP
09.2022 - Current
- ServSafe Food Handler's Certification
- Bartender license and certified liquor sales
No Degree - Business
Solvay High School
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