Isabelle Flores
Eastvale,CA
Summary
I am a positive individual with a passion for experiencing new, exciting opportunities. I am a hardworking student committed to developing my skills and knowledge. I am a skilled multitasker with good teamwork, problem-solving and organizational skills.
Overview
4
4
years of professional experience
Work History
Shift Leader
Baskin Robbins Franchise
08.2020 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
To-Go Specialist
Darden Restaurants, Olive Garden
11.2023 - 04.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
Team Member
Chick-fil-A
05.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Associate of Arts - Communications
Mt San Antonio College
Walnut, CA06.2025
High School Diploma -
Eleanor Roosevelt High School
Corona 06.2022
Skills
- Positive Attitude
- Interpersonal and written communications
- Public Speaking
- Media Communications
- Social Media Marketing
- Teamwork and Collaboration
- Attention to Detail
- Creative Thinking
- Excellent Communication
- Photography
Timeline
To-Go Specialist
Darden Restaurants, Olive Garden
11.2023 - 04.2024
Team Member
Chick-fil-A
05.2022 - 08.2022
Shift Leader
Baskin Robbins Franchise
08.2020 - Current
Associate of Arts - Communications
Mt San Antonio College
High School Diploma -
Eleanor Roosevelt High School
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