Isabelle Gendron
Happy Valley
Summary
Experienced with operational management, team leadership, and customer service. Utilizes strategic planning and problem-solving to enhance store efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store manager
Ranch PDX
01.2024 - Current
- I was the store manager for 2/9 Ranch PDX locations. Within this role I oversaw the daily operations of both locations which included forming weekly schedules for 10+ staff members, biweekly product orders, and guiding both my leadership team and general staff. I addressed staff concerns with my Area Operations Manager to facilitate solutions. Maintained employee and maintenance ledgers, ensured completion of cleaning tasks, and documented daily operations for both stores. Handled biweekly cash deposits as well as allocated cash tips to each employee. Sustained weekly Labor targets while ensuring that both stores were appropriately staffed for each shift. Overall, I handled all staff relations, service operations, and communication between staff members and customers. Before becoming the store manager, I worked as a team lead and team member. Within these roles, I provided excellent customer service, understood and followed company standards and store procedures, and kept great communication with my other team members and current store needs.
- Oversaw daily store operations, ensuring efficient workflow and customer satisfaction.
- Developed staff training programs to enhance product knowledge and improve service quality.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
Food server
Homewoods on the Willamette
01.2020 - 01.2024
- Serve up to 60 customers at a time. Recorded customer orders using a tablet and notepad with a tablet as well as a notepad. Managed incoming phone orders to provide timely service. Executed end-of-shift responsibilities to ensure a clean and organized workspace (cleaning, dishes, mopping etc.) Maintain good customer service in stressful situations and handle difficulties while keeping a good attitude as lead server.
- Kitchen assistant - Arranged kitchen stock and conducted inventory checks for efficiency as well as put together weekly menus. Experience with baking, as well as extensive food prep. Practice multiple tasks at one time while ensuring quality with each one.
- Cooked breakfast and lunch from diverse a la carte menu, prepared two from-scratch dinners for 30-60 people, ensured timely service through effective pacing, and maintained direct communication with service staff during dinner rushes, while upholding cleanliness standards throughout long shifts.
Education
Bachelor of Arts - Business Management
Portland State University
Portland07-2028
High School Diploma -
Oregon City High School
Oregon City05-2022
Skills
- Customer service
- Team leadership
- Hiring and training
- Problem-solving
- Multitasking and organization
- Verbal and written communication
Certification
- Food Handlers Card (OR + WA)
- OLCC permit (OR + WA)
- Excel Certification of Comprehension
Timeline
Store manager
Ranch PDX
01.2024 - Current
Food server
Homewoods on the Willamette
01.2020 - 01.2024
Bachelor of Arts - Business Management
Portland State University
High School Diploma -
Oregon City High School