Isabelle Gomez
Bigfork,MT
Summary
Hospitality and airline operations professional with over a decade of experience delivering calm, attentive, VIP level service. Aircare FACTS certified and trained in safety, compliance, and customer care. Originally from a small Montana town, I bring a steady, genuine service style that high-profile passengers actually appreciate. Strong communicator, quick learner, and comfortable in fast, high pressure environments.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Restaurant Floor Manager
Bigfork Wine & Whiskey
Bigfork, MT
2023.12 - Current
- Supervise upscale dining service with emphasis on timing, presentation, and guest experience.
- Train staff on service flow, menu knowledge, and high-touch hospitality standards.
- Resolve guest issues quickly and professionally, maintaining a polished atmosphere.
- Manage daily operations during peak hours with a strong attention to detail and efficiency.
Gate Agent
United Airlines
Kalispell, Montana
2020.02 - 2023.11
- Managed check-in, boarding, and passenger flow with strict adherence to airline policies.
- Collected and verified travel documents, confirming compliance for domestic and international flights.
- Defused high-stress situations calmly, maintaining schedule integrity and customer satisfaction.
- Coordinated with flight crews, ramp personnel, and operations for smooth turnarounds.
Education
High School Diploma -
Bigfork High School
Bigfork, MT2019-06
Skills
- Aircare Facts Trained
- VIP guest service & hospitality
- Customer service training
- Airline policy & document verification
- Food safety & service flow
- Fine dining, wine, & liquor service
- Tableside etiquette & cabin presentation
- High-pressure operations & quick problem solving
Languages
Spanish
Native/ Bilingual
Certification
Food Manager Certification
Accomplishments
Best Server in the Flathead Valley 2024
Timeline
Restaurant Floor Manager
Bigfork Wine & Whiskey
2023.12 - Current
Gate Agent
United Airlines
2020.02 - 2023.11
High School Diploma -
Bigfork High School