Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Isabelle Jackson

Fayetteville,NC

Summary

Proven leader and effective organizer, I excelled as a Shift Supervisor at Starbucks, enhancing customer connections and streamlining operations for peak efficiency. Awarded Employee of the Month for exceptional teamwork and mentoring skills, I also spearheaded community initiatives, demonstrating adaptability and strategic planning prowess.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
Hopemills, North Carolina
12.2020 - Current
  • I started working at a corporate Starbucks as a barista in 2020. This job includes making hundreds of specialized drink combinations according to the customer's order, as well as providing them with a clean, friendly environment.
  • Starbucks emphasizes the idea of our stores being the customer's 'third place,' a place where they come in between work and home. I have been able to bring this idea to life in my store by connecting with our regular customers every day, showing them that they are valued.
  • I have participated in programs like the Starbucks Foodshare initiative by preparing donations of our leftover pastries and sandwiches to be brought to shelters in our area. I have also helped to host many community events in our store, like Coffee with a Cop, where community members are given the opportunity to connect with the law enforcement in their own town.
  • Eventually, I was promoted to the shift supervisor position, which allows me to lead our team of baristas to have successful peak hours and some of the lowest drive-through times in the district. I was recently able to complete my food safety manager certification.
  • Starbucks has shown me the importance of all the small things that we do at work each day. In the grand scheme of things, these small acts positively impact so many lives.

Starbucks Barista

Harris Teeter
Hope Mills, NC
12.2018 - 08.2020
  • The first job I had as a barista was at a Starbucks inside of a Harris Teeter. This job gave me all the knowledge and experience I needed to move up to a corporate store.
  • While working at this store, I was given the honor of being named Employee of the Month. I was able to achieve this by building relationships with my coworkers and customers on a daily basis.
  • Because I was in high school at the time, I was a closer. I made sure to leave the opening staff a pristinely cleaned and well-stocked store.
  • Because we didn't have a manager from the Starbucks inside of the grocery store, I quickly developed problem-solving skills, which have helped me confidently handle issues in my store on my own.

Counselor in Training

Kiwanis Recreation Center
Fayetteville , North Carolina
06.2015 - 08.2016
  • There were several summers during high school that I volunteered as a camp counselor through the counselor in training program of the Fayetteville-Cumberland Youth Development Program.
  • I was able to directly impact my community by supporting programs for families in my own community. I spent long days with the children in these programs, which allowed me to be a positive role model for them.

Volunteer

Deep Impact Missions
Red Springs, USA
06.2015 - 08.2016
  • During two of my summers in high school, I participated in mission trips with my youth group. We chose to volunteer through Deep Impact Missions. We stayed at a facility of the Baptist Men's Ministry in Red Springs, NC.
  • We spent the week volunteering at different sites all over the communities of Red Springs and Pembroke, North Carolina. One of my favorite experiences was painting fences at the Odum home in Pembroke. We also spent time leading activities for the children of the Odum home.
  • These experiences were very humbling and allowed me to see the amount of impact one small group can have on a community in just one week.

Education

Bachelor of Science - Sports Science and Recreation

University of North Carolina At Pembroke
Pembroke, NC
01.2024

High School Diploma -

Massey Hill Classical High School
Fayetteville, NC
06-2020

Skills

  • Customer service and customer connections
  • Training and mentoring
  • Strategic Planning
  • Adaptability
  • Time management
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Cash handling ability
  • Teamwork and skills management
  • Team Leadership
  • Effective Organization

References

  • Katie Kelly, (209) 380-4726, Manager
  • Haley Revera, (925) 786-1747, Supervisor

Languages

Spanish
Professional
English
Native/ Bilingual

Timeline

Shift Supervisor

Starbucks
12.2020 - Current

Starbucks Barista

Harris Teeter
12.2018 - 08.2020

Counselor in Training

Kiwanis Recreation Center
06.2015 - 08.2016

Volunteer

Deep Impact Missions
06.2015 - 08.2016

Bachelor of Science - Sports Science and Recreation

University of North Carolina At Pembroke

High School Diploma -

Massey Hill Classical High School

Similar Profiles

CREATE PROFILE
Isabelle Jackson