Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle James

Johnson City,TN

Summary

Proven to enhance customer satisfaction and dining experience at Everlan by Dominion, I excel in multitasking and maintaining cleanliness standards. Leveraging strong POS system operation skills and empathy, I adeptly meet diverse customer needs, contributing to efficient service delivery and increased table turnover. My reliability ensures consistent, high-quality guest interactions.

Overview

4
4
years of professional experience

Work History

Assistant/Server

Everlan by Dominion
06.2022 - 02.2024
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Collaborated with kitchen staff to ensure accurate order preparation, addressing any special requests from guests.
  • Enhanced customer satisfaction by providing timely and attentive service to guests.
  • Greeted all guests warmly upon arrival, setting a positive tone for their dining experience from the start.
  • Coordinated with event planners during private dining events, facilitating smooth execution of all service aspects.
  • Accurately recorded food and beverage orders, resulting in fewer errors during meal delivery.
  • Utilized strong communication skills to relay important information between servers, kitchen staff, and management.
  • Contributed to increased table turnover by quickly clearing and resetting tables after guests'' departure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Assisted with dining room set up prior to and after service period.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Cashier

Arbys Resturant
03.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Cashier

Zaxbys
05.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Happy Valley High
Elizabethton, TN
05.2022

Skills

  • Reliability and punctuality
  • Food Preparation
  • Order Taking
  • Cleanliness standards
  • Table Setting
  • POS System Operation
  • Responsible and Trustworthy
  • Problem-solving abilities
  • Multitasking
  • Cool Under Pressure
  • Empathy and patience

Timeline

Assistant/Server

Everlan by Dominion
06.2022 - 02.2024

Cashier

Arbys Resturant
03.2021 - 09.2021

Cashier

Zaxbys
05.2020 - 11.2020

High School Diploma -

Happy Valley High

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Isabelle James