Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Isabelle Kerwick

Austin,TX

Summary

I am moving from the UK to Austin, Texas, on October 28th. My passion lies in hospitality, and I am eager to embrace new challenges within the American hospitality sector. With significant experience as a night receptionist, I am keen to advance to a supervisory position. My background includes roles as a hotel night team member, showcasing strong customer service and communication abilities, proficiency with numerical data and auditing, along with experience in night shifts, and the capacity to work independently, manage multiple tasks, and meet deadlines.

Overview

9
9
years of professional experience

Work History

Night Team Member

Travelodge
09.2023 - Current
  • In my present position, my responsibilities align closely with those required for the role I'm applying for, which include: registering guests, maintaining cleanliness in communal areas, conducting routine hotel patrols, addressing guest issues and complaints, preparing breakfast for the following day, providing service at the bar and preparing meals, performing end-of-day closures, generating and reviewing audits and reports, verifying and balancing financials, and upholding the security of the hotel.

Collector

Creditlink Account Recovery Solutions
01.2022 - 08.2022
  • Managed customer interactions aimed at recovering unpaid balances
  • Handled cases involving customers with severe mental health issues
  • Maintained calmness with angry customers while exhibiting high empathy and professional demeanor

Digital Marketing Intern

Purpol Marketing
07.2021 - 12.2021
  • The job entailed a diverse range of computing tasks, including designing and recording audio for online courses, creating advertisements and graphics for the company's social media pages, writing blog posts, and utilizing Microsoft Excel. It also required frequent communication with colleagues, as much of the work was team-based and took place in a fast-paced, dynamic environment where situations could shift suddenly.

Customer Service Assistant

Morrisons
06.2015 - 06.2016
  • My main duties included managing the checkout area, which required interaction with a varied clientele and responding to their questions, such as clarifying the company's return policy or elaborating on current promotions and discounts. Additionally, part of my role was to educate customers about our loyalty program and encourage them to enroll if they expressed interest.

Education

MA - History

University of Bristol
United Kingdom
08.2023

LLB (Law) - Law (Upper Second Class Honours)

University of Bristol
United Kingdom
09.2020

A Levels - Law, History, And Psychology

Queen Mary’s College
Basingstoke, United Kingdom
06-2016

Skills

  • Dedicated Work Ethic
  • Efficient Data Management
  • Proficient in Cash Transactions
  • Customer Service Proficiency
  • Safety Protocol Knowledge
  • Self-Starter Mindset

Accomplishments

  • During my time at Bristol University, I was elected Chair of the Trans Students Network, demonstrating leadership skills and an independent, autonomous approach. My responsibilities included organizing events within set deadlines, promoting these events, and ensuring their smooth operation from start to finish, encompassing a broad spectrum of duties. The successful campaign for my election further reflects my confidence, charisma, and extroverted nature.

Timeline

Night Team Member

Travelodge
09.2023 - Current

Collector

Creditlink Account Recovery Solutions
01.2022 - 08.2022

Digital Marketing Intern

Purpol Marketing
07.2021 - 12.2021

Customer Service Assistant

Morrisons
06.2015 - 06.2016

MA - History

University of Bristol

LLB (Law) - Law (Upper Second Class Honours)

University of Bristol

A Levels - Law, History, And Psychology

Queen Mary’s College
Isabelle Kerwick