Isabelle Macias
Leadville,CO
Summary
Dynamic and bilingual professional with a proven track record at Freight, excelling in customer service and problem-solving. Recognized for effectively managing reservations and enhancing guest experiences. Strong communicator with exceptional attention to detail, adept at handling cash and ensuring operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Hotel Front Desk Receptionist
Freight
Leadville , CO
05.2024 - Current
- I have five months of experience in this position, and I still obtained this job after I was rehired.
- I was rehired when I left due to school getting busy; due to my great work ethic, I was offered the job again!
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Responded to inquiries and room requests made online, by phone, and via email.
- Assisted guests at check-in, providing information on various services within hotel.
Retail Sales Associate
Gigi's General Gob Smacking Goods
Leadville, CO
01.2021 - Current
- I spend this time doing homework if there is no one in the store.
- I also find time to interact with a variety of different people.
- I run the store on my own on my workdays.
- I often work with money.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Processed returned merchandise according to company policies.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
Event Staff
Freight
Leadville, CO
01.2020 - 11.2024
- I am event staff for weddings, and I assist my bartenders, supervisors, and guests.
- Work around alcohol, and trusted with it.
- Work with money.
- Assisted in setting up and breaking down of the event space.
- Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
- Responded quickly and efficiently to any requests from guests or speakers.
- Provided customer service support to attendees and answered any questions they had about the event.
Restaurant Hostess
Casa Sanchez Restaurant
Leadville, CO
03.2022 - 01.2023
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area to assess server capacity and estimate wait times.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Education
Associate of Applied Science -
Colorado Mountain College
Glenwood Springs, CO 06.2024 - 05.2026
High School -
Lake County High School
Leadville, CO05-2024
Skills
- Bilingual in Spanish and English
- Communicative
- Social
- Sports
- Reading romance novels
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Customer service
- Cash handling
- Reservation management
Accomplishments
- 3.49 GPA
- Varsity Volleyball Teammate
- Passed AP Spanish exam
Extracurricular Activities
Full Circle Lake County, 10th-12th, We as a team worked within the community to find problems in our community regarding youth and how we can help these youth., I was honored to do some speaking to community members on behalf of our program., Creating a get together for staff and community members to discuss future accomplishments., More students from Lake County joined Full Circle this year. Youth Coalition, 10th-11th, Discussed problems in the community and created a resource library for those in our community., We get together to create a bigger community for a bigger outcome., Got a survey of helpful responses to dive further into research of what this community needs.
Community Leaders in Health Equity— Throughout this experience, we learned from Many and were able to share our stories get to know one another and connect. This group was composed of many community leaders throughout Colorado. This experience gave me the skill to look through different lenses, social economics, and racial equity etc.
Honors And Awards
- Varsity Soccer MVP, 10th, Was my first plaque. I played hard to earn it.
- Varsity Letters, 9th-12th, I received letters all four years.
Certification
- I received a CPR certification in 2023!
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Associate of Applied Science -
Colorado Mountain College
06.2024 - 05.2026
Hotel Front Desk Receptionist
Freight
05.2024 - Current
Restaurant Hostess
Casa Sanchez Restaurant
03.2022 - 01.2023
Retail Sales Associate
Gigi's General Gob Smacking Goods
01.2021 - Current
Event Staff
Freight
01.2020 - 11.2024
High School -
Lake County High School