Nayeli Rios
Receptionist
Antioch,Ca
Work Preference
Summary
Experienced with providing outstanding service at front desk in hotel setting. Utilizes effective communication and problem-solving skills to enhance guest satisfaction and streamline check-in/check-out processes. Knowledge of hotel management software and reception protocols ensures seamless daily operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Holiday Inn Express & Suites
Brentwood, Ca
09.2023 - Current
- Coordinated housekeeping supervision and organized task distribution to optimize team performance.
- Managed guest check-ins and check-outs, ensuring prompt service and satisfaction.
- Resolved guest inquiries and complaints, enhancing overall customer experience.
- Collected room deposits, fees, and payments.
- Facilitated bilingual communication by translating content from English to Spanish and vice versa
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
Hotel Front Desk Supervisor
Comfort Inn Hotel
Antioch, Ca
07.2022 - 09.2023
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new staff, enhancing team performance and service quality.
- Coordinated with housekeeping and maintenance to resolve guest issues promptly.
- Conducted regular audits of front desk operations to ensure compliance with hotel policies.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Facilitated communication by translating for colleagues requiring assistance
Front Desk Receptionist
Pins and Pizza
Concord, Ca
08.2021 - 04.2022
- Managed multiple roles including cashier, food runner, and busser, to maintain efficient service and customer satisfaction.
- Towards the end of my time working here I had to work the kitchen while simultaneously helping people at the front counter.
- Oversaw drink service and table delivery during bartender's late arrivals.
- Executed tasks with high efficiency and rapid turnaround to meet deadlines.
Cashier
Little Caesars Pizza
Oakland, Ca
01.2018 - 01.2020
- Assisted in cashier duties, food preparation, and cooking tasks during peak and off-peak hours. Managed multiple responsibilities effectively to support team operations.
- Maintained cleanliness and organization in work areas.
- Managed daily activities and staff coordination during manager's absence to maintain operational efficiency.
Catering Server
Playa Azul Mexican Restaurant
Oakland, Ca
01.2018 - 01.2019
- Worked with a team of 4 to serve over 250 people between 7- 8 hours
- Managed cash transactions to ensure financial integrity and operational efficiency.
Education
Phlebotomy
Bay Area Medical Academy
San Francisco, CA05.2023
Biology
Diablo Valley College
Concord, Ca01.2020
Medical Assistant
Merritt College
Oakland, CA05.2019
High School Diploma -
Life Academy of Life And Bioscience
Oakland, Ca05.2019
Skills
- Bilingual proficiency in English and Spanish
- Proficient in mathematics
- Experienced in cash handling
- Strong team collaborator
- Quick decision making in high stress situations
- Efficient under pressure
- Customer service
- Phone and email etiquette
- Computer skills
- Hospitality services
Certification
- PT - Phlebotomy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotel Front Desk Receptionist
Holiday Inn Express & Suites
09.2023 - Current
Hotel Front Desk Supervisor
Comfort Inn Hotel
07.2022 - 09.2023
Front Desk Receptionist
Pins and Pizza
08.2021 - 04.2022
Cashier
Little Caesars Pizza
01.2018 - 01.2020
Catering Server
Playa Azul Mexican Restaurant
01.2018 - 01.2019
Phlebotomy
Bay Area Medical Academy
Biology
Diablo Valley College
Medical Assistant
Merritt College
High School Diploma -
Life Academy of Life And Bioscience