Isabelle Ruvalcaba
Fontana,CA
Overview
7
7
years of professional experience
Work History
Cocktail Server
2nd Ave Saloon
Upland
05.2025 - Current
- Deliver exceptional customer service, ensuring timely and accurate order fulfillment.
- Manage multiple drink orders efficiently during peak hours, enhancing guest satisfaction.
- Collaborated with bar team to create seasonal drink menus, improving overall beverage offerings.
- Showcase extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Customer Service Representative
UPS Customer Center
Rancho Cucamonga, CA
02.2023 - 09.2024
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complaints efficiently, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving service delivery times.
- Trained new staff on company policies and customer service best practices.
- Organized packaging of all orders and facilitated shipment processing in store or online.
Human Resources Administrator
Hulkfit Products
Fontana, CA
08.2020 - 02.2023
- Managed employee onboarding processes, ensuring compliance with organizational policies and procedures.
- Administered employee benefits programs, addressing inquiries and resolving issues efficiently.
- Maintained accurate employee records in HRIS, enhancing data integrity and accessibility for reporting purposes.
- Developed training materials for new hires, promoting smooth transitions into company culture and job responsibilities.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Barista
Juice It up
Fontana
02.2020 - 08.2020
- Prepared and server quality beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Operated equipment with proficiency.
- Assisted in training new baristas on beverage preparation techniques.
Administrative Coordinator
The Spot Apprentice Academy
Fontana, CA
06.2019 - 03.2020
- Coordinated scheduling and logistics for meetings and events, ensuring seamless operations.
- Managed correspondence and communications across departments, enhancing information flow.
- Assisted in budget tracking and expense reporting to support financial accuracy.
- Developed and maintained filing systems, improving document retrieval efficiency.
Assistant Manager/ Beauty Advisor
Sally Beauty Supply
Fontana
08.2018 - 11.2019
- Provided product knowledge and recommendations tailored to individual customer needs.
- Supported promotional activities by setting up displays and arranging samples effectively.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in managing daily operations and optimizing team workflows.
Education
Licensed - Esthetics
Salon Success Academy
Upland 05.2024
High School Diploma - Biology
AB Miller High School
Fontana, CA05.2017
Skills
- Office administration
- Administrative skills
- Payroll processing
- Maintaining files
- Computer literacy
- Speed and efficiency
Timeline
Cocktail Server
2nd Ave Saloon
05.2025 - Current
Customer Service Representative
UPS Customer Center
02.2023 - 09.2024
Human Resources Administrator
Hulkfit Products
08.2020 - 02.2023
Barista
Juice It up
02.2020 - 08.2020
Administrative Coordinator
The Spot Apprentice Academy
06.2019 - 03.2020
Assistant Manager/ Beauty Advisor
Sally Beauty Supply
08.2018 - 11.2019
Licensed - Esthetics
Salon Success Academy
High School Diploma - Biology
AB Miller High School