Makenna Copeland
College Station,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Jack & Ginger's
07.2023 - 01.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for cocktail restaurant with social relevancy and intentionality.
- Improved inventory management by consistently tracking stock levels and communicating shortages to supervisors in a timely manner.
- Set the stage for memorable events by skillfully preparing table settings and event spaces according to client specifications.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and organized bar area.
Server
Chuy's Tex-Mex Restaurant
07.2022 - 08.2023
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Processed orders and sent to kitchen employees for preparation.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Veterinary Receptionist
Southern Veterinary Partners
12.2022 - 07.2023
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Helped patients complete necessary medical forms and documentation.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Host and Server
Darden Restaurant Group
06.2020 - 12.2022
- Answered phone calls to take orders, give information and document reservations.
- Opened and closed seating sections according to volume of guests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Advised customers about special offerings and menu items to help drive sales.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Summer Youth Intern
Interns To America
05.2017 - 08.2019
- Acquired problem-solving skills by troubleshooting technical issues for staff members and fellow interns.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Assisted in event planning and coordination, resulting in successful community outreach activities.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
- Coordinated and managed volunteer activities for community service projects.
- Fostered positive relationships with colleagues, enhancing overall workplace morale.
- Built lasting relationships with youth and parents or guardians.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Lifeguard
Typhoon Texas Waterpark
05.2018 - 08.2018
- Responded to emergency situations in a timely, efficient manner.
- Recorded daily activity logs and incident reports for tracking purposes.
- Inspected and tested pool equipment functionality to minimize hazards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Administered CPR and first-aid following best practices.
Host
Lakeside Pizza Grill
08.2017 - 05.2018
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Relayed guest comments or suggestions to manager on duty for further action.
- Opened and closed seating sections according to volume of guests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Delivered pick-up and curbside orders to guests.
- Provided patrons with estimated waiting times during peak service hours.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX05.2021
Skills
- Conflict and Complaint Resolution
- Efficient multitasking
- High-volume dining
- Food Safety Standards
- Cash handling proficiency
- Warm and Friendly
- Multi-line telephone operation
- Office Administration
- Data inputting
- Safety oversight
- Adaptability in Emergencies
- Problem-Solving
Timeline
Cocktail Server
Jack & Ginger's
07.2023 - 01.2024
Veterinary Receptionist
Southern Veterinary Partners
12.2022 - 07.2023
Server
Chuy's Tex-Mex Restaurant
07.2022 - 08.2023
Host and Server
Darden Restaurant Group
06.2020 - 12.2022
Lifeguard
Typhoon Texas Waterpark
05.2018 - 08.2018
Host
Lakeside Pizza Grill
08.2017 - 05.2018
Summer Youth Intern
Interns To America
05.2017 - 08.2019
High School Diploma -
Hendrickson High School
Similar Profiles
Heather LovatoHeather Lovato
Manager/Sales Associate at Ginger's Vegan CaféManager/Sales Associate at Ginger's Vegan Café
Jeffrey EwingJeffrey Ewing
General Manager at Ginger's GamingGeneral Manager at Ginger's Gaming
MARIE LIZA ERIKA B. PEREZMARIE LIZA ERIKA B. PEREZ
Proprietor/Business Owner in Retail at Ginger's Closet Fashion BoutiqueProprietor/Business Owner in Retail at Ginger's Closet Fashion Boutique