ISABELLE SMITH
Clarkston,MI
Summary
Enthusiastic professional experienced with working with kids and adults. Highly organized and motivated worker with excellent interpersonal and communication skills, as well as a passion for helping people. Experienced in providing exceptional customer service, meeting and enacting safety protocols, responding to tense situations, and working well with other people.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Lifeguard
Goldfish Swim School
Rochester, Michigan
11.2023 - Current
- Administered lifesaving techniques and first aid during emergencies, coordinating additional assistance promptly.
- Rescued distressed individuals using effective rescue techniques and equipment.
- Trained new lifeguards on job responsibilities, regulations, and procedures.
- Operated underwater recovery units to assist in emergency situations.
- Assisted with swim lessons and activities to enhance patron engagement.
- Enforced safety policies to prevent accidents among guests.
- Maintained cleanliness of pool areas, restrooms, and locker rooms, ensuring a safe environment.
Swim Instructor
Goldfish Swim School
Rochester, Michigan
11.2023 - Current
- Secured patron safety during emergencies through immediate and appropriate actions.
- Maintained constant supervision of all swimmers to prevent accidents.
- Developed and implemented individualized swim lesson plans for diverse age groups and skill levels.
- Educated swimmers on essential water safety tips, including the importance of lifeguards.
- Evaluated student progress throughout lessons, adapting plans as needed.
- Trained new employees on proper techniques for child supervision and engagement.
- Maintained accurate attendance records, skills sheets, and progress reports.
- Communicated effectively across distances in both normal and loud environments.
Lifeguard
Deer Lake Beach
Clarkston, Michigan
05.2023 - 08.2024
- Conducted regular safety training sessions covering protocols, accident prevention, and customer service. e.
- Facilitated staff training on proper pool etiquette and safety regulations.
- Enforced safety policies to guests, minimizing accident risks.
- Examined injured individuals, administering first aid and CPR as needed.
- Maintained composure in high-stress situations or when addressing difficult patrons.
- Provided assistance to swimmers in distress, promptly delivering aid.
- Managed cash transactions accurately during peak hours in a fast-paced environment.
- Resolved customer issues through effective communication and de-escalation techniques.
Swim Instructor
Deer Lake Beach
Clarkston, Michigan
05.2023 - 08.2024
- Instructed individuals and groups in proper swimming techniques for various age levels.
- Trained new employees on effective child teaching methods and safety protocols.
- Encouraged skill development through positive reinforcement and creative lesson activities.
- Enforced aquatic rules by maintaining vigilance over class participants.
- Assessed swimmer abilities and tailored instruction to meet individual needs.
- Provided feedback to parents regarding student progress after each session.
- Administered emergency first aid and referred serious injuries to physicians as needed.
- Educated swimmers on water safety practices, emphasizing supervision and awareness.
Spraypark Cashier
Deer Lake Beach
Clarkston, Michigan
05.2023 - 08.2024
- Developed strong customer relationships to support satisfaction and loyalty
- Assisted with training and mentoring new team members
- Resolved and de-escalated issues to address customer concerns
- Operated cash register and accurately processed payments, returns, and exchanges
- Assisted with closing duties such as counting money
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Developed and maintained a positive working relationship with customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Tested chemical levels in the water every shift and recorded it to ensure guest safety
- Recognized when weather would make the spraypark unsafe for kids and shut it down
- Practiced first aid on anyone who needed assistance and contacted higher ups to inform them of the situation
Barista
Beyond Juicery and Eatery
Clarkston, Michigan
10.2020 - 01.2022
- Maintained inventory by replenishing coffee beans and stocking brewing equipment.
- Prepared and served smoothies, coffee, wraps, salads, and smoothie bowls.
- Operated blenders and kitchen equipment safely and efficiently.
- Ensured adherence to health department regulations during food preparation.
- Cleaned and restocked dining room and bar areas, completing sanitation tasks.
- Recorded customer orders, computed bills, and processed transactions accurately using POS system.
- Demonstrated strong organizational skills while stocking inventory and prepping ingredients.
- Promoted company loyalty program to enhance customer engagement.
Education
BACHELOR'S - HUMAN BIOLOGY
Michigan State University
East Lansing, MI, US05.2024
HIGH SCHOOL DIPLOMA -
Clarkston High School
Clarkston, MISkills
- Patience and empathy
- Strong communication
- Team collaboration
- Emergency response
- Leadership skills
- Public safety expertise
- Safety training
- Physical fitness
- Effective problem-solving
- Training and mentoring
- Swim instruction
- Chemical testing
- Water rescue techniques
- Customer service
- Time management
- Attention to detail
- Adaptability
- Professionalism
- Active listening
- Rule enforcement
- Decision-making
- Leader training
- Adaptability and flexibility
- Professional demeanor
Certification
- Supplemental Oxygen Support
- International Lifeguard Training
- Health Care Provider BLS (CPR & AED)
- Preventing Bloodborne and Airborne Pathogens
- Standard First Aid
References
References available upon request
Timeline
Lifeguard
Goldfish Swim School
11.2023 - Current
Swim Instructor
Goldfish Swim School
11.2023 - Current
Lifeguard
Deer Lake Beach
05.2023 - 08.2024
Swim Instructor
Deer Lake Beach
05.2023 - 08.2024
Spraypark Cashier
Deer Lake Beach
05.2023 - 08.2024
Barista
Beyond Juicery and Eatery
10.2020 - 01.2022
BACHELOR'S - HUMAN BIOLOGY
Michigan State University
HIGH SCHOOL DIPLOMA -
Clarkston High School
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