Isabelle Switanek
Evanston,IL
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Barista
Brothers K Coffeehouse
01.2025 - Current
- Crafted specialty coffee beverages according to customer preferences and established recipes.
- Maintained cleanliness and organization of workstations and equipment for efficient operations.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Assisted in inventory management, ensuring product availability for daily operations.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Created and maintained first-name based connections with patrons.
- Operated espresso machines and brewing equipment with precision to deliver quality drinks.
Group Lead and Head Costumer
ESIC Theater Company
07.2022 - Current
- Led team in executing production schedules and managing rehearsal timelines.
- Coordinated with directors to align artistic vision with operational execution.
- Mentored junior staff, enhancing skills in performance techniques and stage management.
- Streamlined communication processes between departments, improving information flow.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
Barista
Backlot Coffee
06.2024 - 06.2025
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained quality drinks and positive, efficient customer interactions through high-traffic times
- Worked at a variety of positions, often adapting to different roles throughout a shift.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Group Head Lead and Sports Head Lead
Northwestern Wildcat Sports Camp
06.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility to manage various large groups of children and ensure their enjoyment
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment to adapt to different sports and problems as they arose.
- Proven ability to learn quickly and adapt to new situations and promoted to Head Lead.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance to newer staff members.
- Connected with a variety of children through games.
- Able to problem solve and present and put into action solutions in a brief period.
Education
Bachelor of Science - Earth And Climate Science
Bates College
Lewiston, ME05-2029
High School Diploma -
Evanston Township High School
Evanston, IL05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Creative and innovative thinking
- Able to combat challenges quickly and effectively
Languages
American Sign Language
Full Professional
Timeline
Barista
Brothers K Coffeehouse
01.2025 - Current
Barista
Backlot Coffee
06.2024 - 06.2025
Group Head Lead and Sports Head Lead
Northwestern Wildcat Sports Camp
06.2023 - 08.2024
Group Lead and Head Costumer
ESIC Theater Company
07.2022 - Current
Bachelor of Science - Earth And Climate Science
Bates College
High School Diploma -
Evanston Township High School