Isabelle Troncoso
College Station
Summary
I was a barista with exceptional customer service skills at Dutch Bros, I created personalized beverages that help boosted sales and created a customer loyalty that lasted past my time at Dutch. I am a team player with strong time management and attention to details, I maintained a clean workspace and contributed to a positive atmosphere, enhancing the overall customer experience. During my employment I was never late, always showed up early, and always stayed late. I thrive to be the best I can and always reciprocate my personal core values inside and outside the workplace.
Overview
1
1
year of professional experience
Work History
Barista
Dutch Bros
09.2024 - 08.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlling a line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimizing risks of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Samuel Clemens High School
Schertz, TXBachelor of Arts - Dance Science
Texas A&M University
College Station, TX05-2029
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Exceptional customer service
- Adaptive and creative
- Decision-making
- Excellent memory
- Menu memorization
- Quality control
- Cleanliness
Timeline
Barista
Dutch Bros
09.2024 - 08.2025
Samuel Clemens High School
Bachelor of Arts - Dance Science
Texas A&M University
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