Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isabelle Voudonnon

Huntsville,AL

Summary

Proven Business Development Manager with a track record of fostering significant growth for Bentley Automotive through strategic client relationship management and business planning. Bilingual and proficient in CRM management, I excel in team leadership and driving results, consistently surpassing revenue targets. Skilled in developing solutions that enhance profitability and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Development Manager

Bentley Automotive
06.2015 - Current
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.

Debt Account Manager

Holloway Credit Bureau
09.2012 - 03.2015
  • Developed customized payment arrangements based on individual client needs, resulting in higher repayment rates and stronger customer relations.
  • Successfully mitigated potential legal disputes by working closely with clients to reach mutually beneficial resolutions before escalation.
  • Utilized analytical skills to track trends in non-payment behavior patterns, allowing for targeted interventions that significantly reduced bad debt losses over time.
  • Resolved escalated customer issues swiftly and professionally, maintaining a high level of customer service and preserving company reputation.
  • Maintained accurate documentation of all collection activities, ensuring compliance with federal regulations and company policies.
  • Trained new hires on company procedures, policies, and best practices in debt account management, fostering a strong team environment.

Education

Psychology

Alabama A & M University
Normal, AL
05.2010

Skills

  • Proficient in Microsoft Office: PowerPoint, Excel, Word, Access
  • Bilingual speaker
  • Billing and collections knowledge
  • Data entry
  • CRM management
  • Team leadership
  • Business development/planning
  • Type 56 wpm

Certification

  • ACA International Certified Debt Collector

Languages

Spanish
Native or Bilingual

Timeline

Business Development Manager

Bentley Automotive
06.2015 - Current

Debt Account Manager

Holloway Credit Bureau
09.2012 - 03.2015

Psychology

Alabama A & M University

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Isabelle Voudonnon