Isabelle Wagner
Marstons Mills,Massachusetts
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at The Picnic Box through exceptional service and teamwork. Skilled in cash handling and maintaining cleanliness, my adaptability and strong multitasking abilities led to increased efficiency and repeat business, showcasing my commitment to exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Dishwasher/Waitress/Bus Girl
The Picnic Box
06.2021 - Current
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Increased table turnover rate with efficient clearing and resetting of dining spaces.
- Upheld high standards of cleanliness across all areas of the restaurant to exceed health inspection requirements.
Customer Service
The Plum Porch
11.2021 - 12.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
Customer Service
Vitamin Sea
06.2020 - 08.2021
- Worked as a manager
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Collaborated with fellow food service foremen to exchange best practices and stay informed about industry trends, leading to innovative menu offerings and improved operational efficiency.
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Conducted food service quality audits, maintaining high standards of cleanliness and safety within the facility.
Customer Service
Poppy Putt Golf
06.2020 - 08.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Nursing
Merrimack College
North Andover, MA05.2027
High School Diploma -
Barnstable High School
Barnstable, MA05.2023
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Cleanliness
Cash Handling
Safe Food Handling
Handling Complaints
Payment Processing
Memory retention
Order Accuracy
Accurate money handling
Hobbies
- I find great joy in expanding my knowledge and skills to stay inspired and motivated. Additionally, I take pleasure in maintaining a clean and organized environment, as it helps me stay focused and productive.
Timeline
Customer Service
The Plum Porch
11.2021 - 12.2022
Dishwasher/Waitress/Bus Girl
The Picnic Box
06.2021 - Current
Customer Service
Vitamin Sea
06.2020 - 08.2021
Customer Service
Poppy Putt Golf
06.2020 - 08.2021
No Degree - Nursing
Merrimack College
High School Diploma -
Barnstable High School
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