Isabelle Wirgler
Goleta,USA
Summary
Dynamic professional with a Bachelor's degree in Psychology and Brain Sciences, coupled with 7 years of hands-on experience in customer service and supervisory roles within the restaurant industry. Proven track record of delivering exceptional guest experiences through a deep understanding of customer behavior and effective team leadership. Skilled in optimizing service operations, maintaining high standards of food and beverage quality, and fostering a collaborative work environment. Eager to contribute my expertise in customer satisfaction and team management to elevate dining experiences at your renowned restaurant.
Overview
7
7
years of professional experience
Work History
Paraeducator, Special Education
Hope Elementary School
04.2024 - Current
- Assist teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promote self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Deliver personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintain accurate records of student performance, attendance, and progress towards IEP goals.
Starbucks Supervisor
Starbucks Corporation
10.2020 - Current
- Spearheaded operational tasks for Starbucks, ensuring seamless store functioning
- Accounted for and managed inventory, optimizing order processes
- Oversaw financial transactions, ensuring accuracy and integrity
- Upheld Starbucks' customer service standards, enhancing overall customer experience
- Resolved complex issues, demonstrating problem-solving skills and improving store efficiency
- Boosted store efficiency through effective team leadership and operational adjustments
- Fostered team growth, offering guidance and training to improve service standards.
Host/Busser/To-Go Server
Avila's El Ranchito
10.2019 - 03.2020
- Delivered superior customer service, ensuring guest satisfaction upon arrival
- Managed phone orders, liaising with kitchen staff for accurate and timely execution
- Maintained upbeat demeanor in fast-paced setting, promptly addressing and resolving issues
- Contributed to a positive dining experience for all guests, fostering repeat business.
Crew Member
Tutti Frutti Frozen Yogurt
06.2019 - 03.2020
- Oversaw store operations, ensuring optimal performance and exceeding sales targets
- Trained and mentored new hires, fostering a collaborative and efficient team environment
- Delivered top-tier customer service, promoting a positive customer experience
- Maintained stringent health and safety standards, securing a safe and clean store environment
- Obtained Food Handlers License, demonstrating commitment to food safety and quality.
Seasonal Associate
Finn and Willow
07.2017 - 06.2019
- Fostered enduring client relationships with a supportive and collaborative approach
- Maintained store presentation aligning with seasonal trends, showcasing an analytical understanding of fashion
- Exceeded sales targets by fostering client relationships, enhancing in-store experiences
- Ensured store presentation aligned with seasonal trends, boosting customer engagement.
Education
Bachelors Degree in Psychology And Brain Sciences -
University of California-Santa Barbara
Santa Barbara, CA06.2024
Associates in Psychology -
Santa Barbara City College
Santa Barbara, CA06.2022
Skills
- Team leader
- Psychology
- Data Analysis
- Problem Solving
- Mathematics
- Computer skills
- Time management
- Ability to operate under pressure
Participations
Power of Play, Shane Jimerson
Volunteer Experience
Ellwood Elementary School, Facilitated productive playtime with K-5 students
Timeline
Paraeducator, Special Education
Hope Elementary School
04.2024 - Current
Starbucks Supervisor
Starbucks Corporation
10.2020 - Current
Host/Busser/To-Go Server
Avila's El Ranchito
10.2019 - 03.2020
Crew Member
Tutti Frutti Frozen Yogurt
06.2019 - 03.2020
Seasonal Associate
Finn and Willow
07.2017 - 06.2019
Bachelors Degree in Psychology And Brain Sciences -
University of California-Santa Barbara
Associates in Psychology -
Santa Barbara City College
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