Isabel V. Benavides Londono
Destrehan,LA
Summary
Dynamic Retail Customer Experience Specialist with a proven track record at Caesarstone, excelling in complaint resolution and customer relations. Skilled in data management and adept at utilizing multi-line phone systems, I enhance customer satisfaction through effective problem resolution and upselling techniques, ensuring a seamless client journey and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Retail Customer Experience Specialist
Caesarstone
07.2021 - 11.2025
- Managed complex customer interactions, ensuring consistent follow-up and resolution tracking.
- Implemented quality assurance measures to maintain high standards in customer service interactions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Proccessed payments and help the customer to review their accounts.
- Helps customer select their product.
Waitress
Barcelona Tapas Restaurant
07.2020 - 12.2021
- Addressed customer inquiries and resolved complaints to maintain positive dining experiences.
- Implemented upselling techniques to increase overall sales and enhance guest experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Office Support Assistant
Rama Judicial, Tribunal Administrativo Del Valle
06.2010 - 12.2014
- Provided advice to judicial servers and other users, according to their positions and responsibilities. Carried out the pertinent legal investigation for the elaboration of projects.
- Studied the fulfillment requirements of law regarding the projects and the admission of rejection of the same.
- Motivated draft judgments for review by the supervisor, evaluating evidence and arguments presented by the parties.
- Structured, organized, and updated files for office support, and performed other functions assigned by the immediate superior.
- Developed and maintained filing systems, streamlining access to critical case information.
- Provided support during court proceedings, facilitating communication between staff and legal representatives.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive documents and information regarding data protection.
Education
Bachelor of Arts - Law
Universidad Libre
Cali, Colombia12-2012
Skills
- Data management
- Data entry
- Multi-line phone talent
- Teamwork and collaboration
- Understanding customer needs
- Customer service
- Customer retention strategies
- Direct sales
- Complaint resolution
- Microsoft exchange
- De-escalation techniques
- Problem resolution
- Computer skills
- Billing adjustments and refunds
- Product knowledge
- Customer relations
- LiveChat messaging
- Customer account management
- Retail store support
- Microsoft office
- Account management
- Order and refund processing
- Sales and upselling
- oracle and pepperi system
Languages
Spanish
Native or Bilingual
English
Timeline
Retail Customer Experience Specialist
Caesarstone
07.2021 - 11.2025
Waitress
Barcelona Tapas Restaurant
07.2020 - 12.2021
Office Support Assistant
Rama Judicial, Tribunal Administrativo Del Valle
06.2010 - 12.2014
Bachelor of Arts - Law
Universidad Libre