Summary
Overview
Work History
Education
Skills
Timeline
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Isabeya Robertson-Tejeda

Boca Raton

Summary

Dynamic professional with a proven track record in customer service and smooth operation, exemplified during my tenure at Heather Schmulian’s Drama Works. Skilled in fostering client relationships and creative problem-solving, I've significantly enhanced student satisfaction and operational efficiency. My approach combines effective communication and team collaboration, driving positive outcomes and repeat business.

Overview

3
3
years of professional experience

Work History

Counselor

Heather Schmulian’s Drama Works
06.2023 - Current
  • Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of student interactions, assessments, and progress notes for effective management.
  • Educated students on available resources for skill growth, fostering a sense of empowerment and self sufficiency .
  • Improved student satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Sales Associate

Old Navy
02.2024 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier

Papa John's Pizza
02.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled incoming phone calls efficiently, ensuring prompt and professional communication with customers.

Education

Associate Of General Studies - General Studies

Valencia College
Orlando, FL

Associate Of General Studies - General Studies

Palm Beach State College
Lake Worth, FL

High School Diploma - General Studies

Coral Springs Highschool
Coral Springs, FL
06.2022

Skills

  • Customer service
  • Written and verbal communication
  • Team collaboration
  • Creative problem solving

Timeline

Sales Associate

Old Navy
02.2024 - 09.2024

Counselor

Heather Schmulian’s Drama Works
06.2023 - Current

Cashier

Papa John's Pizza
02.2022 - 05.2022

Associate Of General Studies - General Studies

Valencia College

Associate Of General Studies - General Studies

Palm Beach State College

High School Diploma - General Studies

Coral Springs Highschool

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Isabeya Robertson-Tejeda